Director of Revenue Operations

Practice Better

9h•CA$200,000 - CA$220,000•Remote

About The Position

Practice Better is seeking a Director of Revenue Operations to join their growing team. This role will be responsible for the systems, data, and processes that support the company's go-to-market strategy, integrating Marketing, Sales-assist, Customer Success, and Payments into a unified revenue engine. The ideal candidate is a strategic thinker with strong analytical skills, capable of both high-level forecasting and hands-on CRM management. This is a remote-first position open to Canadian-based candidates only.

Requirements

5–8+ years in Revenue Operations roles at SaaS companies currently operating between $30–100M ARR, with experience scaling through this stage.
Experience at companies with 250–300 employees or fewer.
Direct, hands-on experience running RevOps in a PLG / self-serve-to-paid motion.
Mastery of modern GTM stacks: HubSpot, marketing-automation, product-led analytics, BI, CPQ, and subscription billing.
Experience in a PLG or product-assisted sales motion.
Proven track record of turning noisy data into board-quality forecasts and unlocking double-digit efficiency gains across funnel stages.
Experience supporting pricing and packaging migrations and new revenue streams (embedded payments, usage-based, or add-ons).
Strong communication and collaboration skills, with a bias for clarity and action.
Analytical, curious, and adaptable—you seek solutions, not perfection.
Comfortable operating in a fast-moving, remote, growth-stage environment.
Applicants must be legally authorized to work in Canada.

Nice To Haves

Familiarity with embedded payments, fintech monetization, or take-rate optimization.
Prior experience building or managing a small RevOps team or pod.

Responsibilities

Own the integrated GTM plan, quota models, and annual budgeting process in close partnership with the VP, Finance.
Build and maintain board-level forecasting for Subscription, Payments, and Add-On products, tying marketing pipeline and churn drivers to ARR.
Deliver blended revenue forecasts with ≤±5% variance and produce scenario-based models that inform decisions to scale toward 2–3x current ARR.
Audit the full revenue tech stack (HubSpot, marketing-automation, payments platform, product analytics, BI) and maintain a rolling optimization roadmap.
Automate lead-to-cash, renewal, and expansion workflows; own data cleanliness, attribution logic, and compensation engines.
Rationalize GTM tool spend and lead consolidation initiatives that reduce cost without sacrificing capability.
Map and instrument the PLG → sales-assist → expansion funnel; create common definitions, SLAs, and stage-conversion dashboards.
Stand up and maintain PQL scoring models, routing highest-intent signals to SDRs with a PQL → SDR SLA of under 5 minutes.
Drive MQL → SQL and SQL → Closed-Won conversion rate improvements of ≥3 percentage points each year.
Partner with Marketing on pricing and packaging tests, with Product on usage-to-revenue insights, and with Payments on take-rate optimization.
Roll out self-serve dashboards across GTM functions, targeting >80% weekly active usage by GTM leaders.
Define OKRs, reporting cadences, and playbooks so Growth, Marketing, and CX operate from a single source of truth.

Benefits

Comprehensive benefits package for full-time, permanent employees
Health, dental, and vision coverage from day 1
RRSP matching
Generous paid parental leave
Annual learning stipends
Unlimited vacation
$750 annual Health & Wellness Allowance
$1,000 annual Learning & Development Allowance
$500 annual Home Office Allowance
Sprout Family: personalized support for family-building and fertility journeys
Inkblot: confidential, digital mental health support from licensed professionals
Company-wide holiday closure in December
Regular virtual company-wide events, lunches, and team socials