Director of Revenue Operations Analytics & Performance Management
About The Position
Medulla is seeking a highly analytical, operationally driven Director of Revenue Operations Analytics & Performance Management to support the build-out and ongoing operation of Medulla’s enterprise Revenue Operations (“RevOps”) capability. This role, based out of our Oak Brook, IL headquarters, will serve as a key leader within the RevOps organization and act as part of the centralized “commercial nerve center” responsible for continuous measurement, monitoring, analysis, and proactive management of Medulla’s core clinical and operational growth metrics. The Director is expected to translate analytics into operational insights, management actions, intervention workflows, escalation paths, and measurable business outcomes.
Requirements
- 5–10 years of experience in Revenue Operations, Sales Operations, Commercial Analytics, Strategy & Operations, Business Intelligence, Consulting, FP&A, or related fields
- Strong analytical and modeling capability
- Ability to work out of our Oak Brook, IL headqaurters
- Experience building dashboards, KPI frameworks, and operational reporting systems
- Advanced Excel and business intelligence skills (Power BI, Tableau, Looker, etc.)
- Strong communication and executive presentation skills
- Ability to influence cross-functionally without direct authority
Nice To Haves
- Experience in healthcare, healthcare services, PE-backed companies, multi-site environments, or B2C operating models preferred
Responsibilities
- Own KPI monitoring and performance analytics across Day 1’s, retention, staffing, and payer economics
- Build recurring analytical models and performance diagnostics
- Identify leading indicators and early warning signals
- Conduct root-cause analysis on operational underperformance
- Support Day 1 forecasting in collaboration with marketing and Chief Commercial Officer
- Translate data into actionable recommendations for leadership teams
- Build and maintain KPI scorecards and operational dashboards
- Support recurring RevOps operating rhythms and governance forums
- Ensure accountability tracking and follow-through across workstreams
- Partner cross-functionally with Growth, Marketing, Operations, Clinical, HR, Finance, and Contact Center teams
- Improve reporting automation, data integrity, and workflow visibility
- Support AI-enabled analytics and operational automation initiatives where appropriate
Benefits
- Compensation: USD 140000 - USD 160000 - yearly
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
