Director of Revenue Cycle Management
About The Position
Guardian Dental is seeking a seasoned Director of Revenue Cycle Management with deep experience in dental accounts receivable, patient billing, and revenue operations. This leader will oversee and optimize the entire revenue cycle across our supported practices — from charge capture and claims submission to A/R management, cash posting, and payer relations. This role reports to the VP of Revenue Cycle and plays a critical role in driving improved financial performance, operational excellence, and a forward-thinking use of technology across the organization. You will be instrumental in building and scaling Guardian Dental’s revenue infrastructure, mentoring and developing high-performing teams, and evaluating, implementing, and optimizing revenue cycle technologies that support scalability and long-term growth.
Requirements
- 7–10+ years of revenue cycle leadership experience in dental support organizations, multi-site dental practices, or healthcare (dental focus strongly preferred).
- Proven success reducing A/R, improving collections, and optimizing denial management workflows.
- Strong knowledge of dental coding, billing practices, insurance payer policies, and claim adjudication.
- Demonstrated ability to lead, mentor, and scale teams in a multi-location, growth environment.
- Exceptional communication, analytical, and problem-solving skills.
- Proficiency with dental practice management and revenue reporting systems.
- A strategic mindset balanced with hands-on operational execution.
- The ability to build scalable, tech-enabled processes that deliver measurable results.
- Comfort serving as a thought partner in technology evaluation and modernization.
- A servant-leadership approach that develops, supports, and elevates teams.
- A passion for improving financial performance while enhancing the patient and provider experience.
Nice To Haves
- Denticon experience highly preferred.
- Experience evaluating, implementing, or optimizing revenue cycle technologies or system integrations.
- Experience within a rapidly scaling DSO or support organization.
- Strong financial acumen with confidence presenting to executive leadership.
Responsibilities
- Develop and execute a comprehensive revenue cycle strategy aligned with organizational growth and financial objectives.
- Build scalable processes and standard operating procedures across all revenue cycle functions.
- Partner with clinical, operations, finance, and technology leaders to align revenue cycle initiatives with broader business priorities.
- Oversee all aspects of revenue cycle management, including: Accounts Receivable (A/R) oversight and remediation Charge entry accuracy and timeliness Claims submission, denial management, and appeals Patient statements, collections, and payment posting Insurance follow-up and payer negotiations
- Monitor and act on key performance indicators (KPIs), including AR days, net collection rates, denial percentages, and follow-up performance.
- Lead, mentor, and scale revenue cycle teams, including regional A/R support, billing specialists, and claims coordinators.
- Develop training materials, documentation, and best practices to elevate performance across supported practices.
- Foster a culture of accountability, continuous improvement, and cross-functional collaboration.
- Explore, evaluate, and vet revenue cycle technologies to improve automation, accuracy, scalability, and reporting.
- Serve as a strategic partner in assessing system enhancements, integrations, and vendor solutions related to billing, A/R, analytics, and payer workflows.
- Leverage practice management systems to drive operational efficiency, data visibility, and standardization.
- Standardize workflows to ensure consistency, compliance, and improved revenue outcomes.
- Partner closely with IT, Operations, and PM software vendors on implementations, upgrades, and reporting enhancements.
- Deliver regular performance reporting to executive leadership, including trend analysis, forecasts, and actionable insights.
- Identify bottlenecks and revenue leakage opportunities, providing clear, data-driven recommendations for resolution.
- Own budgeting, forecasting, and financial targets for revenue cycle functions.
Benefits
- Competitive benefits package, including health, dental, and vision coverage
- 401(k) with company contribution
- Paid time off and paid holidays
- Professional development opportunities and executive-level exposure
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
