Director of Revenue Cycle Management

BetterHelp

9h•$160,000 - $190,000•Remote

About The Position

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Director, Revenue Cycle Management at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. We are looking for this candidate to possess experience in the healthcare sector, specifically within a Revenue Cycle leadership position at a multi-state provider. They should have a deep understanding of the claim submission, follow-up, and denial management processes, coupled with experience building processes and a high performing team to execute on them.

Requirements

8+ years of experience in the healthcare space, preferably in an existing role doing billing and follow-up functions with insurance companies on behalf of providers
4+ years of experience supervising a team of both individual contributors and other managers
Deep expertise of the eligibility and claim submission process, including common pain points that delay reimbursement from payers
Experience building cross functional relationships and driving accountability between groups
Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives
Thoughtful and operationally excellent to set up processes and frameworks to achieve individual and team success
Desires an environment that fosters growth through open feedback and high autonomy
Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Responsibilities

Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement
Lead a team of managers and individual contributors that will own various claim edit, general follow-up, and denial management tasks with various payers
Identify trends in payer behavior and surface them for leadership review
Analyze data and KPIs to determine areas of opportunity and cascade them down to your team
Coordinate with various departments to resolve open issues related to claim reimbursement, including: clinical operations, accounting, credentialing, and member success
Monitor and provide feedback to external RCM technology and staffing vendors
Partner with the product department to identify areas of improvement within our technology workflow processes