Director of Restaurants Systems

Chicken N Pickle•North Kansas City, MO

1d•Onsite

About The Position

Chicken N Pickle is looking for a Director of Restaurant Systems. Our brand is that of a rambunctious, multi-generational family that works hard and plays even harder. We are driven to provide our employees with a supportive, meaningful work environment by bringing voices to the table and providing opportunities for mentorship with career growth. We are looking for individuals to help grow our concept. If this sounds like you, we want to hear from you!

Requirements

3+ years of experience translating technology business priorities into operational strategy and measurable outcomes
3+ years of technology leadership and team member management abilities
2+ years of experience managing NCR Voyix and Aloha POS systems
Strong organizational, project management and time management skills
In-person presence working from our Headquarters in North Kansas City, MO
Ability to travel to all CNP locations, as needed
Proven external partner management skills
Ability to perform hands-on technical activities
Solid technical skills to investigate and the ability to simplify technical concepts to communicate with non-technical colleagues both in-person and remotely
Excellent verbal and written communication skills

Nice To Haves

2+ years of previous experience working with Google Workspace Administrator
2+ years of previous experience working with Savi AV control systems
2+ years of previous experience working with OpenEye and Verkada security camera/NVR/access control management
2+ years of previous experience working with Freshservice ticket system management
2+ years of previous experience working with GoTo phone systems
2+ years of previous experience working with OLO online ordering platform
2+ years of previous experience working with Ubiquiti networking ecosystem
2+ years of previous experience working with OPNSense firewall digital security systems

Responsibilities

Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, Quality, and Teamwork
Provide technical leadership and serves as the subject matter expert as it relates to all facets of Aloha Point of Sale, peripheral, back office solutions
Provide continued oversight and suggest improvements in restaurant system operations, introducing new and creative application of technology
Develop and lead a team of skilled technology professionals tasked with supporting strategic initiatives as well as promoting new processes and procedures that enhance the return on investment made in our in-store technologies
Manage and set priorities in partnership with the VP of Technology for the design, maintenance, implementation, and evaluation of all operational systems, including point of sale, payment, back-office, and customer facing technologies
Design and implement short- and long-term strategic plans and roadmaps to ensure operational systems meet existing and future requirements
Responsible for the lifecycle management of the restaurant software and hardware as well as the associated rollouts and refreshes
Partner with cross functional teams on restaurant systems support to ensure full interoperability and efficiency
Prepare RFPs, analyze proposals and select services for technology providers.
Manage vendor partners to deliver projects, resolves issues, and achieves budget requirements
Follow up on warranties and repairs done internally or through vendor partners
Track and monitor the status of assigned tasks
Collaborate, partner, and facilitate priority setting across functional teams of business users
Create, execute, and monitor IT standards, policies, and procedures for technology use, security, and business continuity
Participate in cybersecurity and other required audits.