Director of Restaurant Operations | Spring 2027 Opening | HONO Japanese Steakhouse

Riviera Dining Group • Miami, FL

20h

About The Position

The Director of Restaurant Operations leads daily operations of an assigned luxury venue, owning financial performance, guest and member satisfaction, and development of the management team. The role builds systems, standards, and accountability structures for a consistent, high-volume upscale operation and partners with Culinary, Finance, Human Resources, and executive leadership. The position reports to the Sr. Director, Operations.

The venue may include multiple outlets within one building, such as a restaurant, rooftop lounge, mixology bar, and member and nightlife spaces. The Director oversees operational standards and projects, annual budgets and profit-and-loss results, guest and VIP experiences, and hiring, training, and development of supervisors and managers. The role also requires travel among RDG properties as operational needs require.

Requirements

• 10+ years as a General Manager or Director of Operations in fine dining, luxury, high-volume, recognized dining, or cocktail bar and lounge environments.
• Bachelor's degree in Business Administration, Hospitality, or a related field, or an equivalent combination of education and experience.
• Demonstrated luxury, upscale, and high-volume dining experience.
• Proven ability to manage an entire mixed-use building, including a members' club and nightlife operation.
• State-compliant food handler certification and TIPS certification.
• Availability for a flexible schedule including mornings, evenings, weekends, and holidays.
• Ability to travel among RDG properties.
• Self-starting, analytical, and self-critical approach with strong problem-solving judgment.
• High-level written, verbal, and interpersonal communication skills.
• Exceptional organization, efficiency, and time management across competing priorities.
• Integrity and sound decision-making on behalf of the venue, team, and guest.
• Business transparency aligned with company values and culture.
• Ability to maintain confidentiality of company information.

Nice To Haves

• Hotel experience.
• Dock operations experience.
• Catering experience.

Responsibilities

• Direct daily operations of an assigned property, potentially including multiple restaurant, lounge, bar, membership, and nightlife outlets.
• Build and maintain operating systems, processes, and management principles, and hold the team accountable to them.
• Identify operational inconsistencies and service gaps and implement corrective action.
• Manage concurrent projects while advancing long-term business goals.
• Uphold standards for grooming, policies, and procedures.
• Communicate daily with Accounting, Operations, Human Resources, executive management, the support center, and department heads.
• Build annual budgets with Finance and operate the venue within budget.
• Own profit-and-loss results, identify revenue drivers, and pursue margin improvements.
• Manage hiring, training, and staffing against payroll analysis and company requirements.
• Track KPIs for financial performance, guest satisfaction, team member satisfaction, and product quality.
• Make operating decisions that balance guest experience and financial outcomes.
• Sustain guest satisfaction at or above 4.6 stars across food, service, and ambiance.
• Lead member and VIP operations, including door recognition, expedited service, relationship development, and coordination with the VIP reservations line and VIP directors.
• Conduct daily tastings and product evaluations and disclose inconsistencies.
• Develop service and revenue strategy informed by guest demographics.
• Maintain knowledge of the surrounding market, including competing restaurants, businesses, and hotels.
• Interview, hire, train, and manage supervisors and managers, actively sourcing talent through professional networks and industry channels.
• Develop team members and provide clear paths for growth within the company.
• Build training calendars and train-the-trainer programs.
• Maintain company culture and staff morale through a positive, respectful, and transparent work environment.
• Partner with Human Resources and provide property visibility to support best practices and mitigate legal exposure.
• Define objectives with named owners and review their plans and delivery.
• Encourage creativity, proactivity, and autonomy, drawing on insight from team members closest to guests.
• Travel among RDG properties as operational needs require.

What This Job Offers

• Job Type: Full-time
• Career Level: Director