Director of Restaurant Operations

Chick-fil-A•Greenwood, IN

41d

About The Position

The Director of Restaurant Operations assists and supports the Senior Director of Restaurant Operations in the responsibility and accountability for leading, managing, and directing the daily operations of our FSR restaurant under the oversight and advisement of the Executive Director Team and Owner/Operator ultimately. Under the direction or in the absence of the Senior Director of Restaurant Operations the Director fulfills his/her responsibilities and obligations in operating the FSR restaurant. Likewise, the Director of Restaurant Operations is responsible for meeting our Chick-fil-A's Operational Requirements and achieving our customer service, sales, profit, and growth objectives as set by the Executive Directors and the Owner/Operator. Our Directors of Restaurant Operations are committed to accomplishing our mission to exceed our customers' expectations and "showcase" excellence by delivering "Remark"able food, service, and environments and our vision to be a positive influence in the lives of our team members, our customers and in our community. They are pursuing our shared-vision with Chick-fil-A vision "To Be the Most Caring Company in the World". And they are driven to lead the Chick-fil-A Brand in the Midwest in key metrics of sales growth, customer satisfaction, food safety and quality, team member retention, productivity, profitability, and community care.

Requirements

At least 18 years of age
2 years of prior management or leadership experience required
Full-time 30 hrs + per week (30% Coverage of restaurant hours, 30 hours in-store, 10 hours admin)
Open availability and agreeable to work multiple Saturdays per month as needed
Open availability and agreeable to work multiple Opening and Closing Shifts each week as needed
Complete application by posted deadline for job promotion (internal candidates) when applicable
Completed & passed all Basic Team Member Courses in Pathway
Working knowledge of the Chick-fil-A Service & Marketing Models & Strategies: ie. "Winning Hearts Every Day"
Working knowledge of Chick-fil-A Tools and Software: ie. @Chick-fil-A, Pathway, CFA One, CFA Now
Working knowledge of business platforms ie, GoogleSuite, Hotschedules, GroupMe, and other internal software tools
Working knowledge of scheduling, payroll, ordering, inventory management & reporting, and vendor payment
Must be willing to adhere to our Policy Handbook, SERVE Model, ASPYRE ideals, and Civility Code
Must be Serv-Safe certified and current
Must be willing to attend scheduled meetings
Must be willing to attend training & business meetings and conferences locally, regionally, and nationally
Must be willing to work inside and outside of the restaurant during shift
Must be able to lift up to 30 pounds
Must be able to stand on your feet for the duration of your shift

Responsibilities

Lead and direct the restaurant teams and team members as directed by the Senior Director to: (see Key Measurement Tools, Lenses, & Reporting) Deliver "Remark"able experiences for our customers and team members
Grow sales increasingly monthly and annually
Improve Customer Overall Satisfaction monthly and annually
Improve profitability, productivity, and shrinking costs gaps monthly and annually
Improve working relationships and teamwork
Meet and maintain all food safety and cleanliness procedures and standards as defined by Chick-fil-A and our local health department
Meet and maintain all food quality procedures and standards as defined by Chick-fil-A and our local health department
Meet and maintain Safety and Security procedures and standards as defined by Chick-fil-A and federal, state, and local governing authorities
Meet and adhere to all labor laws, anti-discrimination laws, and labor practice policies
Meet all Chick-fil-A operational requirements and standards
Achieve monthly and annual goals as set by or/and in collaboration with Executive Team AND measure and communicate progress with the appropriate teams
Oversee and ensure as directed by the Senior Director: Execution of directives as well as initiatives asked by the Executive Directors, the Executive Team, and/or Owner/Operator as specified for the operations of our restaurants, service to our customers, care for our team members, and growth of our brand.
Labor laws, anti-discrimination laws, and labor practice policies are being followed and that any violations are being reported, documented, addressed, and resolved properly
Daily/weekly/monthly operational duties are executed and completed
Daily plan for the restaurant is set, communicated, and executed as well as all assigned work tasks , checklists, and reports are completed for each shift
Proper leadership is scheduled and present to supervise all operational shifts and that the restaurant is operating efficiently yet within productivity targets to serve our customers and team members
Scheduling of team members for restaurant operations for all dayparts and service platforms
Daily operational tasks, checklists, daily Safe Criticals, and reports are completed by end of shift
Payment, cash handling, and reporting are properly managed, monitored, and verified
Scheduling of operational (in restaurant) leaders and team members
Ordering and inventory levels are managed and monitored to avoid shortages or excess
In absence of the Sr. Director prepare the submission of end of the month processes and reports in an accurate, timely, and neat manner
Restaurant is properly cleaned and organized for safe and efficient daily operations
Leaders and team members are working together cooperatively & respectfully following our Civility Code
Goals, targets, & benchmarks are clearly communicated and measured
Growth and development team members on a regular basis following the processes and programs put in place by ASPYRE LLC
Recognition and celebration team member and team wins
Exercises: Good judgment and decision-making
Collaborative goal setting and engagement
Support for the Executive Team, Senior Staff, as well as restaurant leaders.
Servant-leadership and growth mindset
Proper process in promotions, re-assignments, terminations, and HR issues
Positive manner and hardworking attitude
Exemplify and lead by: CFA values & ASPYRE LLC Handbook
Leadership Expectations
"Winning Heart every Day" shared CFA vision
SERVE Model
"ASPYRE" principles
Civility Code.
Working towards: Building healthy, result producing teams
Solving problems and engaging others in solutions
Creating winning lineups and game plans
Coaching and developing team members
Innovating and incremental improvements
Keeping the restaurant (Guest & Tour Ready) outdoors, customer areas, kitchen areas, office, & storage
Keeping leaders and team continually current in "need to know" operational information and processes
Identifying operational issues and delegate problem solving to appropriate leaders for solutions
Leading effective meetings and huddles
Pursuing personal and professional development to maintain the effectiveness