Director of Resort Grounds & Public Areas

Hilton Grand Vacations•Ridgedale, MO

22h•Onsite

About The Position

Hilton Grand Vacations is looking for a Director of Resort Grounds & Public Areas to join the team at Wilderness Club at Big Cedar. This position oversees the cleanliness, appearance, and maintenance standards of all public areas, outdoor spaces, amenities, and guest-facing facilities, ensuring every guest enjoys a welcoming and well-maintained environment from arrival through departure.

Requirements

High School Diploma or Equivalent
At least 3-5 years of related experience required.
2+ years of experience in a management role required.
Strong written and oral communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
Able to work flexible schedule, including nights, weekends, and holidays.

Nice To Haves

BA/BS Bachelor's Degree
Hospitality experience preferred.
5-7 years of related experience.
4+ years of managerial experience preferred.
Bilingual- skills a plus

Responsibilities

Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
Routinely inspects units and common areas to ensure they are in compliance with departmental standards.
Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
Ensures that an accurate inventory of linens and supplies is maintained.
Ensures that all laundry operations are within productivity standards.
Ensures carpet and floor maintenance program is in compliance to standards.
Ensures all assets of the department, equipment, supplies and storage are accurately locked and secured.
Hires, supervises, disciplines and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining accurate documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
Investigates accidents and initiates accident reports recommending appropriate corrective action.
Ensures all departmental staff is working safely and in accordance with OSHA regulations.
Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules.
Conducts departmental meetings.
May be required to do other duties and special projects as assigned by the general manager.
Ability to lead, direct and encourage team members to reach goals and objectives of department and HGV
Knowledge of and ability to adhere to all departmental policies, procedures, safety standards, including OSHA and bloodborne pathogen and grooming standards
Knowledge of accurate use of all cleaners and cleaning equipment.
Ability to multitask responsibilities and prioritize duties to meet deadlines and demands.
Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.
A courteous and respectful attitude must prevail when handling upset guests and difficult situations.
Ability to manage Department Financials, Checkbooks, Inventory, Forecasting and Budgeting.
Carries out a reasonable request by management.