Director of Residential Services

DePaul Community Resources•Roanoke, VA

2d•$85,435 - $91,435

About The Position

Because this is a director‑level role, all applicants must submit a cover letter and resume and fully complete the online application. Incomplete applications or entries that state “see resume” or something similar may not be considered. This position may be based out of any DePaul Community Resources location. Individuals employed in this role are required to reside within, and maintain, a reasonable commuting distance of their designated work site, as determined at DePaul Community Resources’ sole discretion. To learn more about DePaul’s locations, please visit depaulcr.org. JOB SUMMARY: The Director of Residential Services provides the leadership and oversight to ensure quality programming and care at all sponsored residential and group home locations. Operations include but are not limited to fiscal matters, property maintenance, regulatory compliance, and personnel management. The Director of Residential Services is responsible for existing locations and developing and implementing new service locations. SUPERVISION RECEIVED AND EXERCISED: The Director of Residential Services will supervise the Registered Nurses, Home Finding & Training Manager, and Regional ID/DD Services Managers. The Director of Residential Services reports directly to the Vice President of Developmental Disabilities. ESSENTIAL FUNCTIONS AND DUTIES: This list is not an exhaustive & all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time Serve as the principal representative for all residential services and maintain positive, productive, and professional relationships with referring agencies, community agencies, donors, and other stakeholders Nurture relationships within the residential services component, fostering professional growth and teamwork for all personnel Communicate with the division's Vice President through supervision to ensure adequate, accurate, and necessary information is shared Provide ongoing documentation training to all sponsored staff Conduct internal investigations of critical incidents as required by DBHDS/HR Participate on committees as requested (Human Rights, Leadership Team & PQI teams, etc.) Maintain thorough knowledge of DBHDS licensure requirements and Medicaid regulations and ensure that residential services exceed expectations and remain compliant Prepare and submit reports as needed and required to regulatory and licensing agencies Responsible for all recruiting, hiring, training, and evaluating, and when necessary, the discharging of employees Supervise direct reports, holding regular supervisory meetings with those staff members Assists in developing, implementing, and managing the residential service's overall budget Develop, review, and update policies and procedures according to regulations and best practices Identify and seek funding resources, including preparation and submission of grants Ensure all staff completes mandatory training through monitoring, training, and tracking Develop an emergency on-call schedule, complete monthly on-call reimbursements, and track emergencies Guide, intervene, and monitor crises that arise during and after work hours Work with the Marketing Department to develop and update marketing information for brochures Responsible for conducting a Market Research Plan for initiating and developing new business opportunities in the areas of residential services Responsible for oversight of all sponsored residential office and group home facility needs Participate in DD-specific new hire orientation

Requirements

Knowledge of: Office and records administration techniques and procedures
Knowledge of: The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Knowledge of: Microsoft Office Word, Excel, Powerpoint, Outlook, Sharepoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet
Knowledge of: DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS and DMAS
Knowledge of: Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property
Knowledge of: Methodologies and resources used to assess the needs of the listener or audience to share information or engage in ongoing communication
Knowledge of: Applicable safety requirements
Knowledge of: Program planning and implementation, qualitative and quantitative performance analysis, and return on investment measurement techniques
Skill/Ability to: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Skill/Ability to: Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
Skill/Ability to: Demonstrate the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skill/Ability to: Demonstrate interpersonal and verbal skills to defuse emotional situations, calm upset individuals, allay fears, and lessen confusion
Skill/Ability to: Demonstrate ability to negotiate, mediate, facilitate, mentor, and coach
Skill/Ability to: Demonstrate ability to train and instruct others
Skill/Ability to: Monitor/assess the performance of staff and develop them based on individual conduct, skills, abilities, interests, and service needs
Skill/Ability to: Manage the distribution of work, priorities, and projects for the department while simultaneously maintaining high-quality work product
Skill/Ability to: Operate a computer and proficient using electronic records systems, virtual meeting software, internet, department or program-specific software, and MS Office Suite applications, particularly Word, Outlook, and Excel
Skill/Ability to: Collect and analyze data
Skill/Ability to: Manage department budget and determine how finances will be spent and resources allocated and account for these expenditures
Skill/Ability to: Public speaking and delivering presentations to individuals and groups
Skill/Ability to: Manage multiple priorities and complete assignments on time, accurately, and with attention to detail
Skill/Ability to: Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates
Skill/Ability to: Work collaboratively within a team environment and build strategic relations with community partners, coworkers, management, and business associates
Skill/Ability to: Communicate effectively in both oral and written form
Skill/Ability to: Make arithmetical computations and tabulations
Skill/Ability to: Exercise sound judgment and critical thinking in decision-making and solving various work-related situations
Skill/Ability to: Develop objectives, evaluate effectiveness, and assess service plans for individuals served
Skill/Ability to: Analyze and prepare concise and accurate documents, reports, and correspondence
Skill/Ability to: Effectively market the programs and services of the department
Skill/Ability to: Communicate and interact effectively with members of the public
Skill/Ability to: Read and understand information and ideas presented in writing
Skill/Ability to: Analyze and prepare concise and accurate documents, reports, and correspondence
Skill/Ability to: Manage a budget and work within the constraints of that budget
Skill/Ability to: Establish program goals and objectives that support the strategic plan
Skill/Ability to: Plan, assign, train, and/or supervise the work of others
Skill/Ability to: Effectively market the programs and services of the department
Skill/Ability to: Learn and adhere to policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility
Skill/Ability to: Assist with the general upkeep and cleaning of office areas and agency vehicles
Other Characteristics: Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued
Other Characteristics: Demonstrate professional composure in difficult and stressful situations
Other Characteristics: Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work
Other Characteristics: Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know
A Bachelor's degree in a human services field or an acceptable degree is required.
Must have five years of supervisory experience in the Intellectual and Developmental Disabilities field

Responsibilities

Serve as the principal representative for all residential services and maintain positive, productive, and professional relationships with referring agencies, community agencies, donors, and other stakeholders
Nurture relationships within the residential services component, fostering professional growth and teamwork for all personnel
Communicate with the division's Vice President through supervision to ensure adequate, accurate, and necessary information is shared
Provide ongoing documentation training to all sponsored staff
Conduct internal investigations of critical incidents as required by DBHDS/HR
Participate on committees as requested (Human Rights, Leadership Team & PQI teams, etc.)
Maintain thorough knowledge of DBHDS licensure requirements and Medicaid regulations and ensure that residential services exceed expectations and remain compliant
Prepare and submit reports as needed and required to regulatory and licensing agencies
Responsible for all recruiting, hiring, training, and evaluating, and when necessary, the discharging of employees
Supervise direct reports, holding regular supervisory meetings with those staff members
Assists in developing, implementing, and managing the residential service's overall budget
Develop, review, and update policies and procedures according to regulations and best practices
Identify and seek funding resources, including preparation and submission of grants
Ensure all staff completes mandatory training through monitoring, training, and tracking
Develop an emergency on-call schedule, complete monthly on-call reimbursements, and track emergencies
Guide, intervene, and monitor crises that arise during and after work hours
Work with the Marketing Department to develop and update marketing information for brochures
Responsible for conducting a Market Research Plan for initiating and developing new business opportunities in the areas of residential services
Responsible for oversight of all sponsored residential office and group home facility needs
Participate in DD-specific new hire orientation