Director of Resident Well-Being

Plymouth Housing Group•Seattle, WA

19h•Hybrid

About The Position

The Director of Resident Well-Being plays a pivotal role in ensuring the quality, consistency, and impact of resident services across Plymouth Housing’s portfolio. As a key partner to the Vice President of Quality, Innovation, and Health, this position leads the implementation of a new model of case management services and supervision—providing strategic direction to Resident Well-Being Managers and their care teams. The Director helps translate vision into daily practice, ensuring that all resident well-being programs reflect organizational values, meet fidelity standards for permanent supportive housing, and contribute to positive resident outcomes.

Requirements

Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
Demonstrates strategic thinking and the ability to operationalize complex programs.
Skilled trainer and facilitator with proven experience leading teams through change.
Deep understanding of housing first, harm reduction, trauma-informed care, and relationship-based approaches.
Ability to respond effectively in high-stress situations involving behavioral health, crisis, or trauma-related needs.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Smartsheet) and data tracking systems.
Excellent written, verbal, and interpersonal communication skills.
Bachelor’s degree in human services, social sciences, or related field; an equivalent combination of education and experience may be considered.
Minimum seven (7) years of progressively responsible experience delivering permanent supportive housing or related services to diverse populations, including those experiencing homelessness.
At least four (4) years of experience supervising or managing staff and leading care teams.
Three (3) years of experience in program development related to housing, nonprofit, or community behavioral health.
Two (2) years of experience with quality assurance and quality improvement (QA/QI) processes.
Two (2) years of experience developing or implementing safety and crisis intervention strategies.

Nice To Haves

Master’s degree in a related field preferred.
Candidates with lived experience of homelessness, behavioral health recovery, or other historically marginalized experiences are strongly encouraged to apply.

Responsibilities

Develop and operationalize resident well-being strategies that incorporate fidelity to housing models such as FCS and PSH, in collaboration with the VP of Quality, Innovation, and Health.
Provide leadership and supervision to Resident Well-Being Managers and care teams, fostering learning, consistency, and shared accountability.
Partner with Directors of Portfolio Management, Housing Operations, and Facilities to ensure coordinated support around incidents, housing stability, and community well-being.
Oversee quality assurance activities such as documentation reviews, data monitoring (KPIs), and policy updates to strengthen service delivery.
Identify service gaps and lead program or policy improvements that address emerging resident needs.
Collaborate with internal and external partners—including Integrated Health, Risk Management, and Safety—to align safety planning and behavioral health services.
Promote organizational learning by facilitating PSH best practice training and supporting cross-portfolio collaboration.
Assist in budget development, expense approvals, and compliance monitoring to ensure fiscal responsibility.