Director Of Resident Services

2LIFE COMMUNITIES • Newton, MA

13h

About The Position

2Life Communities provides superior housing to older adults of all backgrounds who can thrive
independently within a supportive environment. We are a mission-driven organization with a vision whereby
all older adults have the opportunity to age in community – to live a full life of connection and purpose in a
dynamic and supportive environment. We are continually evolving support services to meet the needs of
our diverse residents as they age. We offer care coordination, service coordination, and a wide array of
wellness, cultural, and other activities. We partner with health care providers to identify innovative ways to
support residents' health and well-being, and we engage with the broader community through our Village
Center program.

2Life owns and operates over 1,300 units of affordable rental housing located within six campuses in
metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to
add another 600-700 units within the next several years as we complete projects in operational planning
and construction phases. We continue to pursue other development opportunities. We anticipate continued
growth in the size of our portfolio, the geography in which we operate, and the diversity of our residents in
terms of race, ethnicity, income levels, and need for supportive services.

General Summary

Provide strategic leadership in the development, implementation, and oversight of comprehensive support services and resident engagement programs that enhance quality of life and meet the diverse needs of all residents.

Requirements

• Master’s degree in Social Work or Mental Health Counseling, LICSW or LMHC licensure, and at least five years of post-master’s experience; or an equivalent combination of relevant education and experience preferred
• Progressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adults
• Able to travel to all 2Life campuses for meetings and training

Nice To Haves

• Diverse individuals or individuals who are bilingual a plus

Responsibilities

• Provide oversight of, and conduct initial and annual resident assessments (i.e., evaluation of social, psychological, cognitive, and physical needs). Supervise the development and implementation of individual service plans/case management services resulting from assessment findings.
• Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriate
• Oversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies, and medical facilities
• Support Resident Service staff to work closely with other departments (e.g., Compliance, Accounting, Maintenance) to address any issues that may put a resident’s tenancy at risk and other activities that directly impact residents.
• Identify and provide or arrange for staff training needs; updated certifications and required skill sets
• Prepare and monitor the yearly Resident Services budget in conjunction with the Executive Director
• Collaborate with Fund Development to write grants for resident services and programs
• Ensure all at-risk tenants’ issues are identified, addressed, monitored and reported to the outside agencies as required.
• Develop, lead and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Health and Agining Programs
• Utilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments)
• Individual will be expected to carry a small caseload and provide care coordination in addition to management and supervisory duties
• Participate in community committees, conferences, and events that advocate for older adults and affordable housing
• Assess and recommend new opportunities for introduction and integration into 2Life Communities
• Actively participate in 2Life task forces and committees

Benefits

• Premium Medical, Dental, and Vision coverage for you and your family.
• 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).
• Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.
• Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees