Director of Resident Experience

Wing Kei Care Centres•Calgary, AB

45d

About The Position

Wing Kei is an innovative, caring, and resourceful provider of culturally-appropriate seniors care in Calgary. We are proud of the care we offer seniors: we are among the top in the province for health quality indicators and have received exemplary standing from Accreditation Canada, most recently scoring 100% in our accreditation assessment. Our employees drive our success. Since opening in 2005, we have flourished with the loyal support of a like-minded community of government, funders, partners, and donors. Our high-in-demand services include long term care, supportive living, and an adult day program. We credit our staff and volunteers for offering compassionate and individualized clinical care and personal support for residents. Our organizational culture is defined by leaders who model our Values, teamwork, and in recent years growth to meet the needs of our community. We build trusting relationships with and between residents, their families, and staff. We are always evolving to improve our services and offer professional and personal development for our staff. We are a faith-based, not-for-profit charitable organization that exists to create nurturing programs and services where those who we serve find social connection, emotional fulfilment, independence, and safety. We extend this same care to employees, and in our last employee survey, over 95% of respondents indicated they are satisfied working at Wing Kei. You are a senior leader who models our values, promotes our strong organization culture, and informs strategic priorities. You create and sustain mission-oriented, cohesive, skilled, and engaged teams who take pride in their contributions and approach work with joy. Day-to-day, you champion person and family centred care, demonstrate excellence in care and collaboration, and steward resources wisely. You identify challenges and are resourceful and creative in proposing solutions. You proactively align the impact of your team’s work with Wing Kei’s mission and strategic priorities.

Requirements

Is aligned with and actively demonstrates Wing Kei’s vision and mission
Has current CARNA registration and a Bachelor of Nursing (B.N.) degree; equivalencies considered
Has a minimum of 7 years of leadership experience; demonstrated skills in managing administrative, compliance and financial aspects of care operations
Has a minimum of 7 years of work experience in senior care
Applies well-constructed staffing strategies; coaches and mentors care staff
Stays organized and positive through change and challenge (e.g., shifts in the funding environment or care standards, recruitment during market shortages for nursing professionals, organizational growth)
Actively connects with families, donors, and partners in advance Wing Kei’s mission and priorities
Is reliable, self-motivated, and proactive in a fast-paced workplace
Is flexible with work schedule if in-person support is required
Communicates well and possesses good judgment in information sharing and reporting
Demonstrates an excellent track record of resourcefulness and stewardship
Shows consistent professionalism, perseverance, and reliability

Responsibilities

Evaluate priorities and make decisions based on strategic priorities and mission
Collaborate with the Chief Executive Officer (CEO) to build strong, cohesive, reciprocal partnerships with government and health sector partners
Meaningfully engage and develop trusting relationships with internal and external stakeholders
Communicate effectively, ensuring staff has the information they be empowered and collaborative in their work
Conduct financial analysis and projections related to care operations
Ensure Wing Kei’s vibrant organization culture is sustained as the organization changes and grows
Establish priorities, plans, and operations related to care, Rehabilitation Services, Volunteer and Pastoral Services.
Accountable for ensuring monitoring and compliance with legal, provincial health guidelines, Assisted Living Alberta (ALA) standards, privacy, confidentiality, and audit requirements
Implement evidence-based best practices into operations
Proactively ensure quality of client/resident services, prioritizing safety and wellness standards (such as Infection Prevention and Control)
Be aware of market/industry changes and stay proactive with improving care related policies and procedures
Ascertain and mitigate risk related to Finance, staffing levels, purchasing management, inefficiencies within and across different teams
Lead a skilled, engaged clinical leadership and point of care team that lives Wing Kei’s mission of service
Manage staffing levels; monitor and support care team leaders and staff to deliver consistently compassionate, professional car
Determine and implement talent attraction and retention programs
Empower staff to practice to full scope and in accordance with our Mission; maximize value of education opportunities
Promote and ensure effective staff performance
Model effective self and team management
Lead and provide expertise within own scope of responsibilities
Champion collaboration and strategic alignment within and among teams to ensure compliance, safety, and wellness for our workplace
Anticipate market impacts, potential health sector regulation changes, and plans ahead for contingencies within scope of responsibility