Director of Resident Experience – Independent Living Community
About The Position
Epworth Villa is seeking an experienced leader to oversee hospitality-driven operations and resident experience within our Independent Living community. This leadership role focuses on creating an exceptional residential experience through strong service standards, team leadership, and operational excellence across multiple resident-facing departments. The position serves as a member of the Leadership Team and plays a key role in shaping the culture and daily experience of residents. This role focuses on hospitality, resident engagement, and community operations within Independent Living and is not a clinical or nursing administrator position. About Epworth Villa Epworth Villa is a premier Life Plan Community dedicated to enhancing lives so people thrive. Guided by our core values—Integrity, Quality, Faith-Based Service, Healthy Living, and Stewardship—we create a vibrant environment where residents enjoy connection, purpose, and exceptional service.
Requirements
- Leadership experience in senior living, hospitality, community operations, healthcare services, or another service-oriented environment
- Experience supervising and developing teams
- Strong communication, conflict resolution, and problem-solving skills
- Ability to build a culture centered on hospitality and resident engagement
- Experience managing operations, service programs, or budgets
- Bachelor’s degree in a related field or significant relevant leadership experience required.
Nice To Haves
- Senior Living Resident Life or Lifestyle Leadership
- Hospitality or Community Operations Leadership
- Resident or Member Experience Leadership
- Property or Community Operations Management
- Experience in senior living, hospitality, or community operations preferred.
Responsibilities
- Lead the overall resident experience within Independent Living, ensuring hospitality-driven service standards across all resident-facing departments
- Provide operational leadership for Independent Living services and programs
- Supervise and develop multidisciplinary teams including wellness, life enrichment, transportation, communications/front desk services, and pastoral services
- Monitor resident satisfaction and implement improvements that enhance community life
- Serve as the primary escalation point for complex resident concerns
- Collaborate with Health Services and Assisted Living leadership to support smooth resident transitions
- Partner with Sales and Marketing to support resident onboarding and retention
- Develop and manage the Independent Living operating budget
- Foster a culture of service excellence, collaboration, and accountability
Benefits
- Mission-driven organization focused on service and community
- Leadership Team role with meaningful campus-wide impact
- Collaborative and supportive work environment
- Opportunity to shape the resident experience in a vibrant Independent Living community
- Epworth Villa is an equal opportunity employer committed to fostering a respectful and inclusive workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Director
