Director of Resident Services – Independent Living

Country Meadows Retirement Communities•Bethlehem Township, PA

11h•$23

About The Position

At Country Meadows, we believe senior living should feel like home. We are seeking a Director of Resident Services – Independent Living to help lead our Independent Living community by creating a welcoming, engaging, and supportive environment for residents. In this role, you will serve as a key leader and advocate for residents, coordinating services, fostering meaningful connections, and ensuring each resident experiences the highest level of satisfaction and independence. This position is ideal for a compassionate and organized leader who enjoys building relationships, supporting seniors, and coordinating services that enhance residents’ quality of life and independence. Pay starting at $23.00/hour, with the opportunity to earn more based on experience.

Requirements

High school diploma or GED required
Basic computer skills
Strong communication and organizational skills
Compassionate, professional, and team-oriented approach

Nice To Haves

CPR certification and First Aid training preferred

Responsibilities

Serve as a primary point of contact for residents and their families.
Foster a welcoming, respectful, and supportive community environment.
Participate in welcoming new Independent Living residents.
Lead monthly Fireside Chat meetings and gather resident feedback.
Support and coordinate Dynamic Living programming and resident activities.
Monitor resident service needs and assist in identifying appropriate support within the Country Meadows continuum of care.
Assist the Executive Director with the day-to-day operations of the Independent Living building.
Collaborate with department leaders to ensure services meet resident expectations.
Attend staff meetings and support continuing education initiatives.
Ensure compliance with company policies and regulatory guidelines.
Coordinate apartment turnover with housekeeping and maintenance when units become vacant.
Prepare apartments for new residents including welcome materials and move-in readiness.
Assist with move-in day coordination, orientation, and resident introductions.
Complete Customer Activity Profiles for new residents and share with the activity team.
Maintain open communication with residents, families, and team members.
Respond appropriately to resident illness, injury, or emergencies.
Promote resident and co-worker safety by identifying and addressing potential risks.
Maintain resident records and documentation in compliance with company and regulatory standards.