Dir of Resident Services in Independent Living

Country Meadows Retirement Communities•Bethlehem Township, PA

15h•$23•Onsite

About The Position

Director of Resident Services in Independent Living will assist the Campus Executive Director to create and maintain a residential environment that is welcoming, home-like, safe, and supportive. They promote a team approach to resident services leading the team members to contribute their talents in the most effective way. A successful Resident Manager demonstrates high customer satisfaction and encourages positive co-worker morale and productivity. Pay starting at $23.00/hour, with the opportunity to earn more based on experience. Shift: 8:30 a.m. - 4:30 p.m. working every sixth weekend and holiday Our investment in you: Competitive pay with the opportunity to earn more based on experience Length of service bonus awards PayActiv On-Demand Pay – Work today, get paid tomorrow Comprehensive benefits including Highmark Blue Shield for medical Excellent vision and dental 401(k) retirement plan with company match Generous paid time off and roll over of unused time Paid holidays including your birthday and a Personal Day of Meaning Supplemental life insurance Company-paid short-term disability Supplemental short- and long-term disability plans Family and medical leave Paid bereavement and jury duty leave Wellness reimbursement incentives $2 meals on our campuses including a main dish, a side, drink and dessert Our support for you: Family-owned, private company based in Hershey, Pa. Direct access to your supervisory team Incentivized career paths and tuition reimbursement On-the-job training and continuing education Employee assistance program for you and your family Co-worker Foundation (grants for in time of need) Helping Hand interest-free loans About Country Meadows: We have over 2500 co-workers who are serving our residents with meaning, thriving with purpose and leading our company with innovation! We have been serving seniors for over 30 years, and we invite you to join our vision for making lives better. EOE

Requirements

Minimum of a high school diploma or GED. College degree in business or human service field preferred.
Supervisor/Management experience preferred
CPR certified preferred
First aid trained preferred
Have the ability to understand and speak English at a level which allows the safe, efficient performance of the job.

Responsibilities

Collaborates with marketing professionals and operational team to review prospective resident needs and to assure the ability of the team to satisfy them. Responsible for maintaining a welcome environment as well as provide one on one assessment and consultation with new move ins
Establishes working relationships with residents and their families as well as with surrounding community to promote positive relations.
Identifies opportunities for service improvement through routine personal contact with the residents and facility staff and communicates information to Executive Director and DON. Continuously assesses ability for residents to continue in IL level.
Responds promptly to resident and family complaints or concerns and attempts to resolve issues to mutual satisfaction or bring it to the attention of executive director.
Promotes the programs sponsored by Country Meadows designed to enhance resident’s wellbeing and independence including performing and conducting resident Activity programs each week, maintaining at least three (3) evening programs per week.
Supports and participates in hiring procedure as needed.
Supports and participates in meaningful co-worker orientation. Ensures that responsible team members adequately prepare new co-workers to assume their work duties.
Leads and supervises the management team by example, encouraging teamwork, promoting the Foundation Principles and Country Meadow’s philosophy of customer service.
Motivates the staff to perform consistent, quality work and maintains high co-worker satisfaction through regular communication, individual coaching, celebration of achievement.
Provides “open door” to co-workers addressing any concerns.
Oversees and participates in the continuing education and development of co-workers.
Ensures appropriate response and follow up to on-the-job injuries as reported by co-workers.
Assists the Campus Executive Director to communicate and uphold the policies of Country Meadows.
Assists the Campus Executive Director to manage resources to meet team targets which include budget management, resident census, co-worker retention, resident satisfaction and resident wellness.
Assists the Campus Executive Director to maintain up-to-date and complete resident files. Completes and submits all reports as directed.
Assists the Campus Executive Director to oversee the maintenance of facility and grounds to provide attractive and comfortable surroundings and to ensure safety and security of residents, staff and visitors.
Collaborates with resource staff and encourages same of team members to be sure that resident services are as effective as possible.
Assists in the marketing of the facility for both residents and co-workers by: o Conducting facility tours and initiating relationships in the absence of marketing director or employment representative. o Developing relationships with local referral sources and community groups.
Encourages communication among supervisory team members both informally and formally through regular meetings, attendance at quarterly meetings and others as needed.
Provides regular oversight of dining program each evening.