Director of Resident Services – Independent Living

Country Meadows•Bethlehem, PA

10d•$23•Onsite

About The Position

At Country Meadows, we believe senior living should feel like home. We are seeking a Director of Resident Services – Independent Living to help lead our Independent Living community by creating a welcoming, engaging, and supportive environment for residents. In this role, you will serve as a key leader and advocate for residents, coordinating services, fostering meaningful connections, and ensuring each resident experiences the highest level of satisfaction and independence. This position is ideal for a compassionate and organized leader who enjoys building relationships, supporting seniors, and coordinating services that enhance residents’ quality of life and independence. Pay starting at $23.00/hour , with the opportunity to earn more based on experience. Shift: 8:30 a.m. – 4:30 p.m. Working every sixth weekend and holiday Director of Resident Services – Independent Living Responsibilities Resident Experience & Engagement Serve as a primary point of contact for residents and their families. Foster a welcoming, respectful, and supportive community environment. Participate in welcoming new Independent Living residents. Lead monthly Fireside Chat meetings and gather resident feedback. Support and coordinate Dynamic Living programming and resident activities. Monitor resident service needs and assist in identifying appropriate support within the Country Meadows continuum of care. Community Operations Assist the Executive Director with the day-to-day operations of the Independent Living building. Collaborate with department leaders to ensure services meet resident expectations. Attend staff meetings and support continuing education initiatives. Ensure compliance with company policies and regulatory guidelines. Move-Ins & Apartment Turnover Coordinate apartment turnover with housekeeping and maintenance when units become vacant. Prepare apartments for new residents including welcome materials and move-in readiness. Assist with move-in day coordination, orientation, and resident introductions. Complete Customer Activity Profiles for new residents and share with the activity team. Safety & Communication Maintain open communication with residents, families, and team members. Respond appropriately to resident illness, injury, or emergencies. Promote resident and co-worker safety by identifying and addressing potential risks. Maintain resident records and documentation in compliance with company and regulatory standards. Director of Resident Services – Independent Living Qualifications High school diploma or GED required CPR certification and First Aid training preferred Basic computer skills Strong communication and organizational skills Compassionate, professional, and team-oriented approach Our Investment in You Competitive pay with the opportunity to earn more based on experience Length of service bonus awards PayActiv On-Demand Pay – Work today, get paid tomorrow Comprehensive medical benefits including Highmark Blue Shield Excellent vision and dental coverage 401(k) retirement plan with company match Generous paid time off with rollover of unused time Paid holidays including your birthday and a Personal Day of Meaning Supplemental life insurance Company-paid short-term disability Supplemental short- and long-term disability plans Family and medical leave Paid bereavement and jury duty leave Wellness reimbursement incentives $2 meals on our campuses including a main dish, side, drink, and dessert Our Support for You Family-owned, private company based in Hershey, PA Direct access to your supervisory team Incentivized career paths and tuition reimbursement On-the-job training and continuing education Employee Assistance Program for you and your family Co-worker Foundation (grants for times of need) Helping Hand interest-free loan program About Country Meadows Country Meadows Retirement Communities has been serving seniors for over 30 years . With more than 2,500 co-workers , we are dedicated to creating communities where residents thrive and co-workers find purpose in meaningful work. We invite you to join our vision for making lives better . Equal Opportunity Employer (EOE)

Requirements

High school diploma or GED required
Basic computer skills
Strong communication and organizational skills
Compassionate, professional, and team-oriented approach

Nice To Haves

CPR certification and First Aid training preferred

Responsibilities

Serve as a primary point of contact for residents and their families.
Foster a welcoming, respectful, and supportive community environment.
Participate in welcoming new Independent Living residents.
Lead monthly Fireside Chat meetings and gather resident feedback.
Support and coordinate Dynamic Living programming and resident activities.
Monitor resident service needs and assist in identifying appropriate support within the Country Meadows continuum of care.
Assist the Executive Director with the day-to-day operations of the Independent Living building.
Collaborate with department leaders to ensure services meet resident expectations.
Attend staff meetings and support continuing education initiatives.
Ensure compliance with company policies and regulatory guidelines.
Coordinate apartment turnover with housekeeping and maintenance when units become vacant.
Prepare apartments for new residents including welcome materials and move-in readiness.
Assist with move-in day coordination, orientation, and resident introductions.
Complete Customer Activity Profiles for new residents and share with the activity team.
Maintain open communication with residents, families, and team members.
Respond appropriately to resident illness, injury, or emergencies.
Promote resident and co-worker safety by identifying and addressing potential risks.
Maintain resident records and documentation in compliance with company and regulatory standards.