Director of Resident and Family Services

Silverado•Tustin, CA

1d•Onsite

About The Position

Silverado Tustin, a memory care innovator, is seeking a compassionate and knowledgeable Director of Resident and Family Services/Family Ambassador. This role supports residents and families through the emotional and psychosocial aspects of aging and dementia, while also contributing to community census development. The position assists residents and families in understanding and coping with psychosocial issues, supports care transitions, promotes quality of life, and acts as a liaison between residents, families, associates, physicians, and community resources. Additionally, the role develops and maintains sales, marketing, referral, and public relations activities to promote Silverado's programs and services and achieve census goals in partnership with other community leaders.

Requirements

One or more years of experience in long-term care, gero-psych, senior services, or sales and marketing, or an equivalent combination of education and experience, preferred.
Experience supporting individuals with memory impairment and their families highly desirable.
Database management experience preferred.
Excellent communication, relationship-building, and public-speaking skills.
Valid driver’s license and clean driving record required.
Reliable transportation to meet attendance and outreach needs.
Comfortable working in an environment with pets.
May be required to work outside of regular hours depending on business needs.

Nice To Haves

Degree in Social Work, Marketing, Communications, or a related field preferred.

Responsibilities

Assist residents with adjustment to Silverado, including orientation of residents and families to Silverado's therapeutic environment and coordination of care transitions.
Serve as a liaison between residents, families, associates, physicians, and community resources, including home health, hospice, legal, financial, and long-term care insurance resources.
Provide psychosocial support, including assessments and care plans focused on enhancing resident quality of life, and provide family education and support throughout the disease process and through end-of-life care.
Facilitate family and staff support groups and support the implementation of the Abuse Prevention Meeting.
Serve as a sales leader for the community, provide strategic follow-up with prospective residents and families, promote family referral programs, and generate qualified professional referrals that contribute to census development as needed.
Participate in and support community tours, educational presentations, care plan conferences, support groups, community events, marketing activities, and census-development initiatives under the guidance of the Administrator.
Participate as a key member of the Community Leadership Team, including daily leadership meetings, Manager-On-Duty responsibilities, supervision, training, problem solving, and operational support.
Perform other related duties as assigned.