Director of Residences

Four Seasons Hotels and Resorts • Brookside, DE

4d • Onsite

About The Position

The Director of Residences provides strategic leadership for all aspects of the residential operation at Four Seasons Dominican Republic at Tropicalia. Serving as the primary liaison between homeowners, governing bodies, the Resort, and the Developer, this role oversees property, financial, asset, and HOA management while ensuring exceptional service delivery and strong owner engagement in alignment with governing agreements.

Requirements

• Pre-opening experience, project, and stakeholder management.
• Excellent personal presentation and interpersonal skills.
• College degree preferably in business or hospitality management, or equivalent experience.
• Degree preferred, Business, Finance, or Real Estate Management preferred, or equivalent experience
• 5-10 years of property management / residential operations and/or Hotel management.
• Ability to read, write, and speak English and Spanish

Responsibilities

• Be a part of the pre-opening team.
• Identify and develop strategies to enhance the residential value proposition (in line with Four Seasons Policies & Procedures).
• Accountable for ensuring the attainment of the residential goals and objectives (including financial and capital reserve plans).
• Accountable for continuous improvement in overall operations with an emphasis on increasing owner satisfaction, and revenue and reducing costs with the approval of the GM.
• Master the syndicate allocation methods, budget process and financial reporting obligations (with the assistance of the Director of Finance).
• Manage operational challenges & opportunities.
• Conduct meetings with the Board of Directors with respect to By-Law requirements.
• Lead HOA budgeting and annual meetings and manage HOA Board Meetings (Maintain the books and minutes of the HOA and ensure they are kept updated as per the Property Documents).
• Maintain appropriate relationships with the developer, hotel, and residential owners.
• Attend and participate in all Executive Committee meetings and events.
• Responsible for the performance and development of the entire Residential team
• Ensure the facility is well maintained to Four Seasons standards with respect to Housekeeping and Engineering.
• Actively participate in all appropriate operations committees and preventative maintenance programs/initiatives.
• Be accountable in the event of any residential emergency or safety situation and comply with all local codes and ordinances with a focus on resident and employee safety.
• Represent the interests of the Residences and of its personnel in a fair, impartial, and equitable manner.
• Develop and implement the Annual Residential Marketing Plan.

Benefits

• Competitive salary and a comprehensive benefits package.
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary Employee Meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager