Director of Remote Vision Monitoring (RVM)

Lumata Health Inc•Chicago, IL

9h•Remote

About The Position

This role owns the strategic direction and performance of the RVM program. The Director of RVM sets 3, 6, and 12-month plans, drives the program toward scale (including a standalone RVM rollout), and translates strategy into clear priorities for Team Leads who handle day-to-day operations. They work closely with the President and executive team, and coordinate product and data needs across the program. This is a builder's role — best suited for someone who thinks several months ahead, anticipates needs before they arise, and can bring the right people, partnerships, and plans together to support rapid growth.

Requirements

Bachelor's degree in business or a related field, or equivalent experience.
5+ years of progressive operations or program leadership experience, with at least 3 years managing through other managers or team leads
Demonstrated experience setting strategy for a new business unit, including building teams and fully owning quarterly and annual operational plans
Track record of scaling a program through phases (pilot, growth, full operational scale), including planning resourcing, vendor partnerships, and product/data needs ahead of demand
Demonstrated ability to coach and develop team members and middle management, including delivering difficult feedback and managing underperformance
Clear record of meeting or overperforming as it relates to department operating budgets and forecasts
Quantitative mindset and comfort with data and reporting tools (Salesforce, Excel, dashboards); reads the numbers, asks the right questions, acts on what the data shows
Strong written and verbal communication; able to translate fluently between frontline teams, executives, and cross-functional partners
Familiarity with healthcare billing, CPT codes, and claims workflows
Must have a home office that is secure and free of distractions that complies with company data security policies, confidentiality standards, and HIPAA requirements
Prolonged periods of sitting at a desk and working on a computer
Must be able to see, hear, speak, call and virtually meet
Must be able to communicate both verbally and in writing

Nice To Haves

Experience in Remote Patient Monitoring, Chronic Care Management, telehealth, or a similar healthcare program
Ophthalmology experience
Experience managing vendor or offshore partner relationships
Experience partnering with Product, Engineering, and Data teams to shape roadmap priorities

Responsibilities

Set and own the 3, 6, and 12 month goals for the RVM program, in collaboration with the President and executive leadership
Translate strategy into monthly goals and priorities for Team Leads to execute against
Plan and lead the next operational phases of scale, including RVM standalone rollout and the digital-first enrollment model
Coordinate with Customer Success and Growth on RPM implementation processes for new practices and clients
Anticipate scaling needs (people, vendors, tools, workflows) and bring resourcing plans forward in time to meet them
Own product and data needs for RVM as the program scales; partner with Product, Engineering, and Data on roadmap, prioritization, and delivery
Leads and develops RVM Team Leads through hiring, coaching, and performance management. Owns the staffing plan and caseload allocation to support program growth, targeting 7-8 FTE by EOY 2026. Builds a high-performance team culture with consistent 1:1s, reviews, and development plans, and manages vendor relationships to supplement internal capacity.
Approve and govern SOPs, training materials, and operational policies authored by Team Leads; ensure they stay current as tech and workflows evolve
Set encounter goals and targets in collaboration with executive leadership; monitor reimbursement trends and surface issues early
Drive efficiency improvements to meet internal caseload goals
Hold accountability for program-level outcomes (revenue, adherence, churn, quality), working through Team Leads on day-to-day delivery
Partner with the Director of Quality, Training & Compliance to develop audit rubrics and a training curriculum specific to RVM
Own program-level quality outcomes; review audit results with Team Leads and drive corrective action
Serves as the main point of contact for Growth on onboarding, client expansion, and physician engagement. Partners with Data on reporting and KPIs, coordinates with ICT/Welcome and Customer Success on patient billing and experience, and works with Billing to ensure claims are accurate and reimbursed correctly.
Perform additional responsibilities as required to support Lumata Health’s goals and objectives