Director of Recovery

Sigma Equipment•Evansville, IN

7h•Onsite

About The Position

The Director of Recovery is responsible for leading SIGMA Recovery, SIGMA Group’s asset management and idle equipment value recovery division. This leader ensures the program, team, and processes are organized, efficient, and consistently geared toward client success, aligning with SIGMA’s “4 R’s of Recovery – Redeploy, Recondition, Resell, and Recycle.” The role oversees division performance, project execution, and client relationship growth while serving as the primary executive escalation point for key Recovery clients.

Requirements

7–10+ years in operations, asset management, supply chain, or related program leadership, ideally in industrial equipment or manufacturing.
Strategic & Systems Thinking, Operational Discipline, Client-Centric Mindset, Growth Orientation, Problem Solving & Escalation Management, and Change Leadership.
Proven track record owning a program with P&L/KPI responsibility, improving efficiency, implementing processes, and strong client-facing/escalation management experience.
Must be familiar with cloud-based software, data-driven decision-making, and possess excellent leadership and communication skills.

Nice To Haves

Experience in Lean or process optimization is preferred.

Responsibilities

Own the overall strategy, structure, operating model (software, storage, services), and performance of SIGMA Recovery.
Define and track KPIs for program adoption, throughput, lifecycle times, and financial returns.
Drive operational excellence by standardizing the 4 R’s processes and partnering with internal teams (e.g., Sales, Finance, IT) for seamless project execution.
Ensure accurate financial and data reconciliation, implement SOPs, and resolve lifecycle bottlenecks.
Serve as the executive owner and primary escalation point for key accounts, leading regular business reviews to report on performance and ROI.
Proactively identify and develop expansion opportunities within existing clients (new sites/services) and collaborate with sales and marketing to refine the value proposition.
Oversee all client communication standards and ensure alignment with client success expectations.
Build, lead, and develop the high-performing Recovery team (including operations, program managers, and client-facing staff).
Oversee the planning, execution, prioritization, and resource allocation for all Recovery projects.
Establish reporting and dashboards for status visibility.
Manage the lifecycle of recovery equipment, working with clients to determine the best method for dispositioning idle assets (e.g., Consignment Auction, Outright Purchase, Scrap).
Execute financial processes, including tracking and creating payouts (via PandaDocs), invoicing/removing storage fees, and managing freight invoices with logistics.
Send monthly client reports (inventory, sold, redeployed, recycled).
Conduct prospecting calls to potential clients and provide training on the web-based system through onsite classes or webinars.