Director of RCM Account Management

Assembly Health

2d•Onsite

About The Position

We are seeking a dynamic and strategic Director of RCM Account Management to lead our Account Management team and serve as a trusted advisor to our most strategic, board-level clients. This individual will be responsible for driving client satisfaction, retention, and growth within our Nextech vertical by ensuring the seamless delivery of RCM services and mentoring a high-performing team of account managers. The ideal candidate is a strategic, results-driven leader with a proven track record of accelerating revenue growth, enhancing client satisfaction, and building strong cross-functional partnerships. They bring deep operational expertise and a client-first mindset to the Physician RCM space, with demonstrated success in developing talent, leading high-impact teams, and aligning account strategy with broader organizational goals to deliver long-term value.

Requirements

Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience.
8+ years of progressive experience in revenue cycle management or healthcare operations.
5+ years in a leadership role, managing client-facing account management teams.
Proven track record of managing enterprise-level clients, including direct engagement with C-suite and board executives.
Demonstrated success in driving client satisfaction, retention, and growth through strategic account oversight
Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.).
Experience with RCM platforms (NextGen preferred), automation tools, and a strong technical aptitude.
Strategic thinker with strong analytical and problem-solving capabilities.
Exceptional communication, relationship management, and organizational skills with a client first mindset
Adaptable to change and willingness to learn different processes—we are Assemblers, after all!
Ability to perform effectively in a fast-paced and dynamic environment
Prolonged periods of sitting at a desk and working on a computer; ability to occasionally lift or carry up to 10 pounds

Nice To Haves

Specialty RCM knowledge in podiatry a plus.

Responsibilities

Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement.
Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning.
Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions.
Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance.
Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership.
Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs.
Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance.
Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement.
Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards.
Drive account growth and retention by identifying opportunities for new services or expanded partnerships.
Support contract renewals, pricing discussions, and proposal development for strategic accounts.
Proactively address risk areas and implement retention strategies for at-risk clients.
Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing.
Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program.
Ensure compliance with all applicable government regulations and industry standards.
Lead or participate in special projects and perform additional duties as needed to support evolving business priorities.