Director of Quality

Bosch-HomeComfort•Norman, OK

10d

About The Position

The Director of Quality is responsible for developing, implementing, and maintaining quality management systems that ensure consistent delivery of high-quality products and exceptional customer experience. This role drives a culture of continuous improvement, data-driven decision-making, and operational excellence by partnering cross-functionally across manufacturing, supply chain, and engineering. The position oversees regulatory compliance and leads initiatives to improve overall quality performance and customer satisfaction.

Requirements

Bachelor’s degree in Engineering, Quality, or related field
10+ years of experience in quality and manufacturing environments
5+ years in a leadership role managing cross-functional teams
Strong knowledge of Bosch Production System, ISO9001, IATF 16949, APQP, PPAP, FMEA
Willingness to travel as require (up to 15%)

Nice To Haves

Master's degree
CQM, CQE and Six Sigma certification is preferred
Proven experience in high-volume manufacturing or complex assembly
Proven track record of implementing successful quality improvement initiatives
Strong knowledge of quality management systems and methodologies
Excellent analytical and problem-solving skills, ability to interpret complex data
Proficiency in data analysis and reporting tools
Outstanding communication and interpersonal skills, with the ability to interact effectively with all levels of the organization
Strong project management skills and ability to manage multiple priorities
Demonstrated leadership skills with the ability to motivate and influence teams
Proficiency in Microsoft Office Suite

Responsibilities

Define and execute site quality strategy aligned with global standards and regional objectives
Lead the Quality organization, including Quality Engineering, Supplier Quality, Lab/Testing, and Quality Systems
Establish and monitor KPIs to measure quality performance and drive accountability
Promote a culture of continuous improvement and data-driven decision-making
Partner cross-functionally to develop and deploy quality improvement initiatives
Ensure robust quality control processes across manufacturing operations
Drive adherence to Bosch Production System (BPS) and Lean/Six Sigma methodologies
Lead initiatives to reduce defects, scrap, rework, and customer returns
Ensure quality readiness for new product launches (APQP, PPAP, process validation)
Serve as primary point of contact for customer quality concerns and lead resolution (8D)
Monitor and improve customer satisfaction metrics (PPM, complaints, warranty trends)
Collaborate with Supplier Quality to manage supplier performance and issue resolution
Build strong partnerships with customers and suppliers to drive proactive improvements
Ensure compliance with ISO 9001 and applicable regulatory standards
Maintain audit readiness and lead internal and external audits
Oversee quality documentation (control plans, FMEAs, SOPs, work instructions)
Ensure adherence to corporate policies and governance frameworks
Partner with Manufacturing, Engineering, Operations, and Supply Chain to ensure “quality at source”
Support capital projects, automation, and digital transformation initiatives
Integrate quality early in product and process design (DfX principles)
Contribute to strategic planning, cost optimization, and capacity expansion efforts
Utilize data and analytics tools (e.g., Power BI, Minitab, SAP) to identify trends and improvement opportunities
Lead root cause analysis and corrective actions using structured methodologies (8D, DMAIC)
Drive continuous improvement aligned with plant and divisional goals
Champion Industry 4.0 and digital quality initiatives