Director of Quality

X-FAB TEXAS INC•Lubbock, TX

4d•Onsite

About The Position

This role is responsible for conducting and participating in activities that ensure product quality and customer satisfaction. The Director of Quality will manage quality system activities to ensure compliance with applicable quality standards (IATF 16949:2016, MIL PRF 38535, Sony Green, etc.) and customer requirements. This includes managing document control, material waivers, critical incoming materials, and system implementation. The position also involves coordinating internal scrap activities, leading audits, managing customer issues and returns, and overseeing the failure analysis process. A key aspect of this role is identifying and solving problems to enhance customer satisfaction, presenting quality systems and data, and negotiating quality agreements. The Director will also monitor the quality of products in the field and manage reliability testing.

Requirements

Bachelors Degree in a related and/or technical field (preference to EE, ChE and IE), quality certifications and/or equivalent quality experience
Excellent interpersonal, written and verbal communication skills
Ability to articulate information easily to technical and non-technical audiences
Logical, data-based, analytical approach to solving problems.
Meticulous recordkeeping ability and excellent organizational skills
Knowledge of manufacturing standards and techniques
Computer skills (MSOffice) including data analysis tools (spreadsheets, databases, etc). Access skills preferred.
Must have the ability to deal with multiple concurrent issues with deadlines.
Must be able to lead team activities including problem solving among engineering and management
Ability to make decisions that balance quality, cost and delivery ultimately impacting customer satisfaction
Ability to solve problems in a team environment
Familiarity with quality system tools and auditing, including ISO standards, document control, FMEA, root cause analysis (8D, 5Why)

Nice To Haves

Supervisor/Manager experience preferred
Knowledge of semiconductor process manufacturing preferred

Responsibilities

Customer Satisfaction as it relates to quality of the product and customer service provided to our customers
Interface and Management Representative as it relates to Quality and our Quality Systems with customers, certification bodies, corporate/global team and local management team
Insure compliance to IATF 16949:2016 including but not limited to XFAB continual improvement, compliance gap identification, management review and demonstration of this compliance to certification bodies and customers.
Leader of management review including scheduling, presentations, documentation and overall compliance to IATF 16949:2016
Quality metric reporting and continual improvement to local management, global management, customers and certification bodies
Working out, promoting and implementing quality improvement programs within the company, promoting advance quality planning for products and processes as well as the application of modern quality tools / methods such as target parameter monitoring, benchmarking, statistics
Develop and coordinate internal activities in support of quality system improvement initiatives.
Customer Issue Management supervision including event escalations with customers
Team lead of Material Review Board for non-standard/suspect material including but not limited to, Special Work Requests and Waivers
Review, Disposition and communication with customer on CSRs (customer specific requirements) including insurance of appropriate documentation and insurance of implementation of approved CSRs
Management of the Supplier Quality Process including defining receiving inspections for incoming goods and incoming control systems and supplier evaluations together with the Purchasing Department and the specialist divisions concerned.
Insure incoming material system controls and disposition for new products, supplies, suppliers, etc.
Obtaining supplier and subcontractor audits, evaluating suppliers together with the Purchasing Department and the subject matter experts
Quality Management System documentation and document control including but not limited to annual reviews, incoming specifications management and document control
Supervision and insurance of compliance, risk mitigation and customer communication as it relates to the Change Management process
Supervision of the activities related to internal Scrap (Process Yield) system including facilitation, data request, follow up of actions for prevention and continual improvement and recordkeeping monitoring
Supervision and responsibilities as it relates to Audit System Management including participation as lead internal auditor and preparation and facilitation for customer and corporate audits
Management of the failure analysis process (and personnel) and activities including inline, development, end of line and customer return analysis and metrics
Monitoring the quality level of products being used in the field including management of Reliability testing and conformance (and personnel)
Working with Product, Process and Equipment Management and Engineers, customers, suppliers and other internal and external organizations to insure accomplishment of job requirements
Training needs and assessments as it relates to the Quality department and quality related training across the site
Supervision responsibilities including training needs, performance evaluation, continuous communication, metric tracking, accountability