Director of Quality & Sustainability

Britten, Inc. • Traverse City, MI

11h • Hybrid

About The Position

Britten Inc. is a world-class event fabricator, partnering with leading brands and agencies to design, engineer, and build high-impact environments that perform in the real world. For 40 years, we’ve combined world-class design thinking with advanced fabrication, printing, and manufacturing capabilities to deliver complex, large-scale experiences; from custom event builds and branded environments to immersive installations that bring campaigns to life.

Headquartered in Traverse City, Michigan, Britten is built for execution at the highest level. We take on ambitious, complex work and deliver it from concept through fabrication and final deployment. Our reputation has been earned through a solution-driven mindset, a commitment to precision, and the ability to turn bold ideas into fully realized physical experiences.

We are a team of builders, problem-solvers, and collaborators who thrive in fast-paced, high-expectation environments. We believe in craftsmanship, accountability, and doing whatever it takes—together—to deliver work that stands apart. At Britten, we don’t just build what’s been done before.

We build what’s next. Learn more at www.britteninc.com

The Director of Quality & Sustainability will be responsible for establishing, leading, and continuously improving the quality and sustainability framework across all design, engineering, fabrication, finishing, and installation operations. This role ensures that every build meets the highest standards of craftsmanship, safety, structural integrity, regulatory compliance, and client expectations — from concept through final installation. This role will oversee the reduction of waste across the company. This individual will implement world-class quality systems while elevating the culture of precision, accountability, and continuous improvement across the organization. In a world-class event fabrication environment, quality is not inspection at the end - it is engineered into every stage of the project. This role ensures that every installation reflects structural integrity, craftsmanship excellence, and uncompromising standards worthy of global brands and audiences.

Requirements

• Extensive experience in fabrication, manufacturing, or production environments
• Demonstrated leadership of cross-functional teams
• Engineering or technical degree
• Deep knowledge of structural fabrication, scenic production, or custom builds
• Experience implementing Quality Management Systems
• Strong understanding of regulatory and safety compliance
• Ability to manage and prioritize multiple projects
• Experience in event fabrication, experiential marketing, or themed environments
• Lean, Six Sigma, or equivalent certification
• Familiarity with temporary structures and touring installations
• Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Responsibilities

• Develop and implement a comprehensive Quality Management System (QMS) tailored to event fabrication and experiential builds
• Establish fabrication standards, SOPs, inspection protocols, and documentation systems
• Define measurable quality KPIs across departments
• Lead root-cause analysis and corrective action processes
• Develop and manage the Sustainability Strategy
• Conduct all manage sustainability reporting including emissions, CO2 footprint, and other key measurables
• Create and maintain build standards for wood, metal, scenic finishes, electrical integration, and specialty fabrication
• Standardize engineering review and structural verification processes
• Oversee tolerance specifications, finishing criteria, and durability standards
• Partner with Creative and Engineering to ensure design intent translates into build excellence
• Ensure compliance with OSHA, local building codes, fire regulations, and venue requirements
• Oversee structural signoffs and risk assessments for temporary and touring installations
• Collaborating with Production, Engineering, Project Management, and Installation teams
• Lead internal quality audits and readiness reviews before major installs
• Analyze defects, rework, and warranty issues to reduce cost of poor quality
• Drive production floor improvements to increase consistency and reduce variability
• Implement a digital tracking system for inspection and documentation
• Serve as executive quality authority during client audits or escalations
• Ensure all builds reflect the company’s premium positioning
• Protect brand reputation through proactive risk mitigation
• Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up
• Please note this job description is not designed to be exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

• Medical, Dental and Vision Insurance coverage options
• 401K with employer match of contribution (Employer match equal to 50% of contributions to the plan, up to 6% of employee’s pay)
• Paid Holidays
• Paid Time Off (Full time employees)
• Educational Assistance
• Life Insurance-company provided
• Reimbursement for safety glasses and/or work boots (if position requires and qualifies)
• Company provided safety, skill development and/or leadership training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree