Director of Quality Resident Services

Benchmark Senior Living•Waltham, MA

1d•Remote

About The Position

Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! The Director of Quality Resident Services will be responsible for completing QRS reviews for each of the communities, visit challenged or at-risk communities as required, participate in due diligence, company acquisitions and/or development projects, analysis, associate education, reporting trends with-in the communities, and other tasks as assigned. Participation in the training and development of new employees and implementing initiatives that will allow the company to run more effectively and efficiently are a large part of the role. This role requires frequent travel potentially to any one of our 67 communities located in New England, New York or Virginia. The Director of Quality Resident Services reports directly to the Vice President of Quality Assurance.

Requirements

Bachelor’s degree in Business Administration, Healthcare, Hospitality, Gerontology, Nursing or other course of study that relates to service to the elderly, preferred
3-5 years of management, compliance or healthcare related experience
Valid driver’s license
Demonstrates computer literacy and familiarity with a variety of office software, including but not limited to word processing, spreadsheets, databases and presentation software to include Yardi, Ulti, Kronos, Relias, BI tools.
Demonstrates ability to maintain a high level of confidentiality regarding residents, employees, staff and our communities.
Maintains good working knowledge of all programs, guidelines, and regulations that apply to assisted living.
Having assumed a managerial role that was responsible for multiple disciplines.

Responsibilities

Ensures timely and concise communication with communities, regional operators, VP/SVP teams
Ensures associates are educated about the QRS process
Creates an environment that allows for learning
Contributes to the industry by participating in state and national associations
Possesses excellent communication skills, both verbal and written
Understands state regulations of all States which Benchmark operates
Ability to navigate and understand state survey results to improve compliance
Assist with development and implementation of corrective action plans/plans of correction as required
Revise, and/or develop standards and practices to align with state regulatory requirements and Benchmark best practices
Assists communities with state regulatory survey preparedness
Participates in the development of training programs to reflect quality improvement
Effectively prioritizes using time-management skills and can multi-task multiple priorities
Collaborates with others to execute Benchmark initiatives
Participates in development of new systems to result in customer/resident focused environment and company profitability
Participates in special projects as assigned to improve company outcomes (labor management, quality, etc.)
Takes corrective actions as required
Identifies potential risk and presents solutions. Provides training as required
Serves as a liaison between communities and corporate quality assurance committee to identify areas of opportunity/improvement
Demonstrates the ability to set priorities and complete assignments in a timely manner while managing multiple duties and responsibilities
Demonstrates the ability to represent the company in a wide variety of public settings including, but not limited to, making presentations to large groups and meeting community professional and government leaders
Demonstrates flexibility and an ability to lead that promotes teamwork and collaboration
Works with various departments to identify areas of opportunity. Provides support to identify action steps
Participates in development of new systems to result in customer/resident focused environment and company profitability
Works with all departments to update and review individual requirements to ensure new initiatives, changes, etc. are captured during QRS reviews
Plans, implements, and evaluates the needs of the team to further assist with community success
Demonstrates the ability to be innovative and creative and have patience, high energy, and resourcefulness in problem solving
Explores ways to develop a strategic direction for the communities
Collaborates with others to execute BSL initiatives