Director of Quality Patient Experience

WVU Medicine • Ripley, WV

1d • Onsite

About The Position

The Director of Quality Patient Experience is the primary leader responsible for overseeing the day-to-day activities and leadership, coordination, and integration of services for WVU Medicine Hospitals. This role is responsible for directing the overall operation of departments and clinical areas which may include: Quality, Infection Control, Regulatory, Patient and Employee Safety, Risk Management, and/or Compliance and Privacy. The Director guides changes needed to reach each departmental goal for each hospital. The Director of Quality provides overall organizational leadership for performance improvement and will develop and foster effective collaboration between all departments and other affiliated services to ensure a quality-focused approach to providing services and fulfilling quality objectives. This role functions as an effective liaison and intermediary between medical staff, nursing administration, hospital leadership, entity and hospital leadership, and all other clinical and non-clinical departments. The Director develops new business/operational strategies to improve overall performance, serves as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, and analyzes and utilizes information to develop and support management decisions. This role coordinates the determination of fiscal requirements of assigned departments and reviews budgetary recommendations, facilitates organizational compliance with the standards of all applicable Regulating Bodies, and provides leadership and direction for all improvement services that support the priorities of the organization. The Director fosters a culture of continuous improvement and coordinates the systematic implementation of effective practices designed to reduce error and improve patient outcomes.

Requirements

• Bachelor’s degree in nursing, business administration, finance, accounting, or other related field.
• Five (5) years’ experience working with hospital operations with a focus in quality improvement.
• Three (3) years’ experience in leadership.

Nice To Haves

• Master’s degree in business administration, finance, accounting, or other related field.
• Current licensure or temporary licensure as a Registered Professional Nurse.
• Ten (10) years’ experience working with hospital operations including at least Three (5) years’ experience in Administrative Management.
• Experience in applying Lean Management approaches to process improvement.

Responsibilities

• Administratively responsible for direction of all aspects of Quality, Patient and Employee Safety, Infection Control, Regulatory, Policy Management, Risk Management and/or Compliance and Privacy.
• Leads by influence for effective Emergency Management and Life safety to assure a Hospital environment that is consistent with the objectives of both Hospitals.
• Directs quality, regulatory through hospital administration and directors.
• Participates in operational planning and is responsible for development of goals and objectives for areas of accountability.
• Influences the establishment of standards of nursing practice and other clinical procedures within the Hospital.
• Directs regular review of safety and quality outcomes and performance for both Hospital's strategic plans.
• Directs and maintains application of the continuous improvement process in management of patient care delivery to achieve high quality, cost effective services.
• Directs the preparation, control and monitoring of budgets for assigned areas.
• Assures compliance with targeted fiscal objectives; discusses budget variances and modification as necessary with executive leadership.
• Recruits and develops staff necessary for effective leadership and management of departments to achieve hospital quality and safety goals and regulatory requirements.
• Establishes and maintains standards for employee relations, motivation and morale throughout the organization.
• Participates with governing body, management, medical staff, and clinical leaders in the organization’s decision-making structures and processes.
• Collaborates with department managers and administrative team in order to provide recommendations for the annual operating and capital budget.
• Leads Risk Management administrative activities by ensuring policy renewals and reporting issues to the carrier and maintaining all related records and documents.
• Directs the Policy Committee and Interprets Hospital policies and procedures for administrative staff; implements new or modified policies and procedures as necessary.
• Assures applicable accreditation, licensure and regulatory standards compliance.
• Presents evidence-based indicators and standards to measure, assess and improve quality patient outcomes and works collaboratively with departments to approve and implement these initiatives.
• Oversees and manages the administration, coordination, performance and monitoring of operational and business activities of the entity, working collaboratively with administration.
• Works with leadership to identify improvement priorities and goals and partners with them to deliver improvements to clinical and operational processes.
• Implements and manages clinical procedures and regulatory processes relating to patient flow and budgets including the regulatory affairs, professional fees, billing and insurance, the maintenance and retention of related records.
• Develop and foster effective collaboration between clinical departments and divisions to ensure an integrated approach to quality, safety, and performance improvement towards fulfilling hospital clinical goals and objectives.
• Communicate effectively to facilitate positive working relationships and achieve desired outcomes.
• Oversee the processes that provides relevant reports, data, and education to support quality improvement and fulfill reporting needs.
• Reporting needs include national benchmark surveys, national rankings, accreditation requirements, third party payer requirements, regulatory agency requirements, peer review, ongoing professional practice evaluation, and focused professional practice evaluation.
• Supports key committees pertaining to investigation of sentinel events, safety concerns, and identification of event trends.
• Oversee the development and implementation of evidence-based medicine practice guidelines to meet quality of care, safety, and efficiency needs.
• Ensure compliance with relevant licensing, regulatory, and accreditation requirements.
• Maintain knowledge and expertise in regulatory change.
• Assist in the development, coordination and management, with the Emergency Management Director/Manager, the Emergency Operations Plans (EOP) and associated annexes and supporting policies, ensuring that the plan meets all standards set by all applicable Regulating Bodies which include; OHFLAC, TJC, and CMS.
• Works with the Emergency Management Director/Manager to work with the both hospital’s education staff to design, develop, coordinate and implement hospital-wide and site-specific training for the both hospital EOPs.
• Assist and direct, with the Emergency Management Director/Manager, the execution of required hospital Emergency Preparedness.
• Represent hospital at external meetings and venues at the local, regional and state level.
• Develops and maintains a routine reporting process to the Board of Directors, and administration with timely and relevant information on the status of programs, and periodic risk assessments on all compliance issues.
• Coordinates and provides assistance with WVU Medicine.

What This Job Offers

• Job Type: Full-time
• Career Level: Director