Director of Quality Management

Riverside Community Care • Dedham, MA

1d • $85,000 - $95,000 • Hybrid

About The Position

Love What You Do! Director of Quality Management Join Riverside in advancing our mission of excellence and integrity across all we do! The Director of Quality Management (QM) plays a pivotal leadership role, partnering with the Vice President of Quality Management to oversee the day-to-day management and implementation of Riverside’s quality management, compliance, and risk management systems. In this key position, the Director of Quality Management: ensures the effectiveness and consistency of systems related to incident reporting, investigations, human rights, records management, and regulatory compliance—maintaining frameworks and workflows that meet the highest standards of accountability and performance provides direct supervision to the Quality Management Specialist, Records Manager, Medical Records Specialist, and Investigation Specialist, guiding the team in daily operations and strategic initiatives assumes delegated responsibility for departmental oversight in the absence of the VP of QM and escalates high-risk or organization-wide concerns as appropriate fosters a culture of accountability, consistency, and compliance with regulatory and contractual requirements across Riverside provides guidance, training, and consultation to divisions on a variety of key topics, ensuring operational excellence Schedule: Full Time Monday - Friday; hybrid on-site two days per week, including every Tuesday Salary Range: $85,000 - $95,000/year Why You'll Love Riverside We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes. Benefits include: Comprehensive, high-quality health, dental, and vision insurance options Flexible Spending Accounts – both medical and dependent care Eleven paid holidays Separate accruals for vacation (increases with tenure), personal, and sick time Tax-deferred 403(b) retirement savings plan with employer match Employee Assistance Plan / Travel Assistance Plan Employee bonus for referrals resulting in hiring Discounts to movie theaters, sporting, and entertainment events Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee Learn more about our benefits and culture: Our Benefits Our Culture Hear what employees think about working for Riverside! Required Skills Strong analytical and problem-solving skills, with the ability to assess risk and make sound decisions Demonstrated ability to manage sensitive and confidential information Excellent written and verbal communication skills Demonstrated ability to manage multiple on-going projects Must be proficient in the use of Microsoft Word, Excel and Outlook Valid driver’s license and access to a vehicle for local travel Required Experience Bachelor’s degree in a related field (e.g., healthcare administration, social work, psychology, public health, or a related discipline) or equivalent experience required; Master’s degree preferred 5 plus years of progressive experience in healthcare or human services, including at least 2-3 years in a supervisory role with demonstrated ability to lead cross-functional teams Demonstrated experience in quality management, including regulatory compliance, incident reporting systems, and HIPAA law Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

Requirements

• Strong analytical and problem-solving skills, with the ability to assess risk and make sound decisions
• Demonstrated ability to manage sensitive and confidential information
• Excellent written and verbal communication skills
• Demonstrated ability to manage multiple on-going projects
• Must be proficient in the use of Microsoft Word, Excel and Outlook
• Valid driver’s license and access to a vehicle for local travel
• Bachelor’s degree in a related field (e.g., healthcare administration, social work, psychology, public health, or a related discipline) or equivalent experience required
• 5 plus years of progressive experience in healthcare or human services, including at least 2-3 years in a supervisory role with demonstrated ability to lead cross-functional teams
• Demonstrated experience in quality management, including regulatory compliance, incident reporting systems, and HIPAA law

Nice To Haves

• Master’s degree preferred

Responsibilities

• oversee the day-to-day management and implementation of Riverside’s quality management, compliance, and risk management systems
• ensures the effectiveness and consistency of systems related to incident reporting, investigations, human rights, records management, and regulatory compliance—maintaining frameworks and workflows that meet the highest standards of accountability and performance
• provides direct supervision to the Quality Management Specialist, Records Manager, Medical Records Specialist, and Investigation Specialist, guiding the team in daily operations and strategic initiatives
• assumes delegated responsibility for departmental oversight in the absence of the VP of QM and escalates high-risk or organization-wide concerns as appropriate
• fosters a culture of accountability, consistency, and compliance with regulatory and contractual requirements across Riverside
• provides guidance, training, and consultation to divisions on a variety of key topics, ensuring operational excellence

Benefits

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts – both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan with employer match
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees