Director of Quality Improvement, Strategic Resource and Support

Community Health Systems Professional Services Corporation•Franklin, TN

About The Position

The Corporate Director of Quality Improvement (CDQI)—Strategic Resource/Support is a high-level leadership role dedicated to the company’s mission through the strategic allocation of resources and the successful execution of clinical outcome strategies across the Enterprise. This position serves as a critical bridge between corporate leadership and facility-based teams, operationalizing system-wide initiatives and standardizing quality practices to reduce clinical variation and improve patient safety. The CDQI provides expertise, education, and direct support to CHS-affiliated organizations, regional leaders, and corporate departments to prioritize and achieve the organization's quality agenda.

Requirements

Bachelor’s degree in Nursing or another clinical healthcare degree.
Minimum 5 years of current experience in Healthcare Quality.
At least 3 years of recent experience in quality management, performance improvement, or patient safety in a multi-site healthcare environment.
Proven track record in improving clinical outcomes and reducing patient harm or HAIs.
Certified Professional in Healthcare Quality (CPHQ), or obtain within two years
Current RN licensure or other applicable clinical licensure.
Proficiency in Google Workspace (Docs, Sheets, Slides, Meet) and the ability to troubleshoot quality/operational software.
Ability to communicate effectively with all levels of leadership and external vendors.
Basic project management skills with the ability to lead multiple simultaneous initiatives.

Nice To Haves

Master’s degree (MPH, MSN, or MBA).

Responsibilities

Lead corporate-wide projects aimed at improving quality and clinical outcomes, including publicly reported measures.
Operationalize system-wide initiatives and standardizing practices across multiple sites, including Ambulatory Surgery Centers.
Ensure proper planning, organization, and implementation of quality strategic initiatives.
Collaborate with senior leadership and service-line departments to implement processes that prevent patient harm.
Provide leadership collaboration for quality improvement efforts related to publicly reported data (e.g., CMS Programs, Leapfrog Hospital Survey, Leapfrog Safety Grade).
Analyze regional data to identify trends, prioritize improvement opportunities, and assess progress toward quality goals.
Utilize statistical and process improvement tools to interpret data and develop sound improvement plans.
Lead efforts to standardize policies, procedures, and products across the health system to reduce clinical variation.
Provide oversight for the development and maintenance of quality toolkits and evidence-based policies.
Ensure all policies reflect current evidence-based principles and regulatory standards.
Support assigned facilities in maintaining "survey-ready" status.
Provide on-site support during regulatory audits and as needed by specific facilities.
Coordinate with internal support departments to achieve individual, hospital, and corporate goals.
Recruit, orient, and mentor facility-level quality leaders to ensure consistent competency across the system.
Design and lead company-wide, regional, and facility education programs and resource materials.
Foster professional growth and help facility leaders develop core competencies in healthcare quality leadership.