Director of Quality Assurance & Compliance
About The Position
BrightPath is seeking an experienced Director of Quality Assurance and Compliance to lead the strategic direction, oversight, and performance of our quality and compliance functions across 245D licensed service lines. This role ensures our programs consistently meet and exceed state and federal standards while fostering a culture of accountability, regulatory excellence, and continuous improvement. You will directly supervise two Compliance Managers and collaborate closely with leaders across Operations, Training, HR, and Executive teams to strengthen systems, uphold licensure requirements, and enhance overall service quality.
Requirements
- Bachelor’s degree in Human Services, Compliance, or related field (Master’s preferred).
- 5+ years of leadership experience in QA or compliance within 245D/HCBS settings.
- Strong knowledge of Minnesota DHS licensing, MDH guidelines, and person-centered models.
- Ability to develop and maintain audit/oversight programs.
- Experience creating or overseeing service plans.
- Technology skills: Excel, Google Suite, Therap, and ability to learn new systems.
- Valid driver’s license.
Nice To Haves
- Strong leadership, coaching, and collaboration skills.
- Excellent communication, both written and verbal.
- Proven ability to implement change, improve systems, and enhance employee performance.
- Project management strengths with the ability to thrive in a fast-paced environment.
- Experience supporting individuals with extraordinary needs and crisis situations.
- Ability to develop compliance policies and procedures within 245D licensing.
Responsibilities
- Provide strategic leadership for all Quality Assurance & Compliance functions.
- Supervise and develop the QA team, ensuring effective coaching, support, and performance management.
- Lead cross-department alignment and EOS processes (huddles, L10s, scorecards, etc.).
- Maintain compliance with 245D, DHS, MDH, and all applicable state/federal regulations.
- Design and refine internal audit systems and quality monitoring tools.
- Lead audits, investigations, licensing reviews, and corrective action planning.
- Oversee incident reporting, maltreatment documentation, and emergency responses.
- Hold monthly Quality Assurance Oversight Meetings with leadership.
- Analyze data to identify service trends, risks, and training needs.
- Serve as the subject matter expert on regulatory updates impacting 245D services.
- Develop and maintain corporate policies, procedures, and compliance frameworks.
- Manage departmental metrics, budgets, and performance scorecards.
Benefits
- Mission-driven team
- Values integrity, continuous improvement, and person-centered support
- Commitment to ensuring high-quality services
- Positive and supportive work environment
- Encourages professional growth and development
- Equal Opportunity Employer
- Fostering an inclusive and diverse workforce
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
11-50 employees
