Director of Quality Assessment and Compliance

Meeting Street•Providence, RI

About The Position

Meeting Street is seeking a Director of Quality Assessment and Compliance to oversee compliance across its programs and services. The role monitors client and student records, including electronic records, professional licensing, HIPAA, FERPA, Department of Education and Department of Health requirements, and other applicable state and federal requirements. The Director works with programs and services to address compliance issues and ensure timely investigation and resolution, and ensures that management and employees follow regulatory requirements and organizational policies and procedures. The Director keeps current on new compliance and regulatory issues and related policies and procedures. In collaboration with Human Resources and others, the role develops compliance training for new employees and ongoing training for employees and managers. It also designs and develops standardized operational, management, and ad hoc reports, works with users to understand reporting needs and identify data sources, and manages the Learning Management System (LMS), including enrolling new hires and working with managers on employee training. Meeting Street emphasizes respect, compassion, integrity, inclusivity, and excellence, and expects employees to recognize and properly respond to racism and other forms of injustice. The organization states that it provides equal employment opportunity and protects employees and applicants from coercion, retaliation, or discrimination related to equal opportunity complaints or investigations.

Requirements

Experience in a business role involving compliance, privacy, quality assurance, non-financial audits, and/or assessments.
Experience interacting with staff and management, sharing information, creating dialogue, and explaining policies and procedures clearly to diverse stakeholders.

Nice To Haves

Bachelor’s degree preferred.
History of nonprofit management is a plus.
Learning Management System (LMS) experience preferred.

Responsibilities

Oversee compliance of client and student records, including electronic records, professional licensing, HIPAA, FERPA, Department of Education and Department of Health requirements, and other applicable state and federal requirements.
Work with programs and services to direct and monitor compliance issues and ensure timely investigation and resolution.
Ensure management and employees comply with regulatory agency rules and regulations and follow organizational policies and procedures.
Keep abreast of new compliance and regulatory issues and related policies and procedures.
Work with Human Resources and others to develop compliance training, including introductory training for new employees and ongoing training for employees and managers.
Design and develop standardized operational, management, and ad hoc reports.
Work with users to understand reporting needs and identify information sources.
Manage the Learning Management System, enroll new hires, and work with managers on appropriate employee training.