Director of Public Safety, Central Region

Axon•Chicago, IL

1d•$108,000 - $181,000•Remote

About The Position

The Director of Public Safety at Axon 911 will be a strategic leader, advisor, and collaborator, responsible for driving initiatives that align Axon 911’s solutions with the evolving needs of the public safety community. This role involves deep engagement with internal teams and external stakeholders to enhance operational efficiency, increase market penetration, and position Axon 911 as a thought leader in the public safety sector.

Requirements

10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations, including experience serving at the Deputy Director level or above (or equivalent senior leadership role).
Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends.
Proven ability to build trusted relationships with PSAP leaders, industry associations (NENA/APCO), executive stakeholders, and cross-functional teams.
Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments.
Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies.
Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support.
Collaborative, data-driven mindset with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments.

Responsibilities

Lead Axon 911’s public safety strategy, strengthen industry partnerships (NENA/APCO), mentor the Public Safety team, and drive KPIs, scalability, innovation, and long-term growth.
Partner closely with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding/training, and drive adoption across high-value public safety customers.
Gather customer feedback to influence product enhancements, prioritize AI-related initiatives, coordinate early-access programs, and ensure solutions meet operational needs within public safety organizations.
Support market expansion and deal strategy through industry expertise, customer relationships, speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives.
Optimize workflows and processes while driving measurable outcomes tied to customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements.