Director of Project Management

Gracious Hospitality Management•New York, NY

15h•$160,000 - $200,000

About The Position

Gracious Hospitality Management (GHM) is seeking a Director of Project Management to play a pivotal role in the company's growth. This position will oversee new restaurant construction from a development and operational infrastructure perspective, ensuring clear communication, coordinated vendor and stakeholder management, and overall timely and efficient openings. Additionally, this position will be responsible for overseeing facilities maintenance for existing restaurant and office locations. The ideal candidate is detail-oriented with strong project management skills and a knack for on-the-spot problem-solving.

Requirements

Effective and efficient written and verbal communication skills, with the versatility to communicate effectively with various stakeholders
Intellectual horsepower and problem solving ability to tackle complex problems
Must be reachable by email and able to communicate via phone as well
Excellent organizational skills and attention to detail
A positive, results-oriented, team-player mentality
Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment
Ability to work under pressure and maintain professionalism when working under stress
Deep understanding of the hospitality industry, specifically new restaurant openings
Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).
Technically savvy; familiar with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace
Demonstrates positive leadership characteristics, which inspire team members and stakeholders to meet and exceed standards
Excellent time management and project management skills with a proven ability to meet deadlines
Excellent interpersonal and customer service skills, exercises tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.
Ability to maintain a positive working relationship with all third-party vendors.

Responsibilities

Project Management of new restaurant openings, primarily focused on construction, procurement, and cross-functional coordination.
Manage all aspects of new construction projects from conception to completion, including budgeting, scheduling, and quality control.
Act as the liaison between the Company and all new restaurant opening vendors, ensuring an amicable and mutually beneficial relationship.
Collaborate closely with various stakeholders, including contractors, architects, engineers, and internal teams, to deliver new restaurant openings that align with GHM’s standards.
Work closely with contractors and architects to build a strong understanding of construction processes, building codes, and regulations, in order to ensure compliance for all new locations.
Conduct regular site visits at all new restaurant locations to monitor progress, address issues, and ensure highest standards are being set and adhered to by all internal and external stakeholders involved.
Build and run a communication system to regularly share project status updates, milestones, and any potential risks to all necessary stakeholders, on a regular cadence.
Create and maintain clear channels of communication with all restaurant General Managers and restaurant Facilities Managers regarding facilities and maintenance needs, ensuring clear two-way feedback and updates on all existing and future facilities projects.
Work closely with restaurant General Managers and GHM Directors of Operations to prioritize and coordinate repairs and renovations needed, providing updates to the COO on a regular cadence.
Proactively identify restaurant maintenance needs, safety hazards, and opportunities for improvement and/or store enhancement.
Work directly with landlords to ensure that proper procedures are being followed in accordance with signed leases.
Develop and implement preventive maintenance programs to uphold the operational excellence and high-standards of appearance for all existing restaurant locations.
Oversight of budgets for new restaurant construction and facilities and maintenance costs for all existing assets.
Partner with CFO to build thorough and practical budgets for new location openings and renovations and capital expenditures at existing locations.
Partner with COO and Directors of Operation on vendor assessment and selection aligned to budgets, quality requirements and business operations requirements.
Negotiate contracts and manage existing vendor relationships to optimize project outcomes.
Provide regular updates to the CFO and COO on how each opening, project and/or program is tracking towards the set budget.
Oversee ad hoc projects for the Company to support GHM’s long term growth.
Support the GHM Office Manager with any smaller vendor or facilities maintenance needs.
Display knowledge of GHM brand, culture, and product.
Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
Maintain professional and respectful behavior when in contact with customers, management, and teammates.
Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.
Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
Take care of all company property. Maintain safety, cleanliness, and sanitation standards.
Comply with federal, state, and local laws and regulations.