Director of Programs & Operations

Uproot Talent•San Bernardino, CA

1d•$90,000 - $110,000•Hybrid

About The Position

The Director of Programs & Operations will lead the strategic direction and implementation of NHSIE’s programs, manage and develop the Programs & Operations team, strengthen systems for compliance and operational excellence, and deepen community partnerships and outreach to expand the reach and impact of NHSIE’s programs and services. This role is crucial for guiding NHSIE's mission of expanding homeownership opportunities, bridging the housing affordability gap, and building sustainable communities across San Bernardino and Riverside Counties.

Requirements

Deeply aligned with NHSIE’s mission and belief in expanding access to homeownership and economic opportunity.
Genuine personal commitment to serving and strengthening communities.
Proactive, forward-thinking leadership with sound judgment and initiative.
Adaptability to evolving nonprofit work, priorities, resources, and external conditions.
Ability to manage and develop staff through coaching, feedback, and opportunities for growth.
Empathy, curiosity, and an equity-centered approach to building trust and relationships.
Strong compliance and regulatory orientation, with rigor and attention to detail for navigating complex requirements.
Systems-oriented approach to operations, creating clear, efficient, and sustainable processes.
Comfort leveraging technology and rethinking workflows.
Understanding of or eagerness to learn the housing and homeownership landscape, including lending or related fields.

Responsibilities

Lead the strategic direction and implementation of NHSIE’s programs and services across homeownership, housing counseling, lending, real estate, and related housing initiatives.
Guide the program team in setting clear goals and benchmarks, translating priorities and opportunities into actionable plans and using data to strengthen programs and measure impact.
Strengthen integration across programs and the client journey–identifying gaps and implementing enhancements that improve engagement, service delivery, and outcomes.
Manage and develop a team of 9, fostering trust, collaboration, and open communication while creating the conditions for staff to build on their strengths, deepen their practice, and grow as leaders.
Strengthen team structure and capacity, creating greater clarity around roles, responsibilities, and ownership across the organization.
Build clear, forward-looking systems for organizational, grant, and program compliance (e.g., licenses, certifications, registrations), creating shared visibility into requirements, timelines, deliverables, and ownership across the team.
Lead the successful completion of NHSIE’s local, state, and federal compliance measures (e.g., CDBG, CAL Homes, HUD 2027 recertification, CDFI) while strengthening the systems and shared accountability needed to sustain compliance and audit readiness.
Modernize NHSIE’s systems and workflows, moving key processes from paper to digital to streamline operations and increase the organization’s capacity to scale its programs.
Cultivate and steward community partnerships that deepen NHSIE’s connection to the communities it serves, strengthen its programs, and help the organization stay responsive to emerging community needs.
Increase awareness of and engagement with NHSIE’s programs and services, strengthening program communications, marketing, and outreach to reach more families and connect them to available resources and pathways to homeownership.