Director of Program Management & Operations

Integrity•Austin, TX

About The Position

We are looking for a Director of Program Management and Business Operations to serve as a multi-disciplinary partner to leadership in support of high-touch experiential events and data-driven business operations. This role involves direct end-to-end planning and on-site execution for flagship meetings, complex travel programs, and high-profile corporate events. The position requires managing executive-level communications, cultivating strategic relationships with global partners, conducting supplier analysis, and negotiating contracts. The role also involves consulting on program design, maintaining industry knowledge, evaluating and implementing technology solutions, providing advanced data analysis and reporting, improving SOPs, and managing project budgets with financial forecasting and ROI analysis. Additionally, it includes developing integrated communications strategies, leading production teams for project marketing, designing promotional collateral, and developing robust project proposals. Collaboration with external partners is also a key aspect of this role.

Requirements

10+ years’ experience in operations and events.
Proven analytical capability, with a strong background in data management, systems implementation, and budget oversight.
Ability to interface with clients, internal teams and external partners with discretion and poise.
Ability to lead and mentor where appropriate to help team members develop skillsets within the project scope.
Strong operational instincts with the ability to coordinate projects, manage shifting priorities, and maintain momentum across workstreams.
Exceptional organizational and communication skills, including the ability to synthesize information, capture key decisions, and drive clear follow-up actions.
Excellent internal consulting skills and ability to build partnerships at all levels within the organization.
Bachelor's degree (BA/BS) from 4-year college or university in operations, business, or related field.

Responsibilities

Direct end-to-end planning and on-site execution for flagship meetings, complex travel programs, and high-profile corporate events.
Manage executive-level communications, ensuring a high-touch, responsive experience for all key stakeholders and attendees.
Cultivate and maintain strategic relationships with global hotel partners, Destination Management Companies (DMCs), and hospitality vendors.
Conduct comprehensive supplier analysis, site inspections, and contract negotiations to maximize leverage, optimize pricing strategies, and ensure brand alignment.
Consult with leadership on program design, ensuring all project objectives align with both budgetary parameters and corporate culture.
Maintain deep industry knowledge of emerging trends, market availability, and technology platforms to identify future project opportunities for the organization.
Evaluate, consult, and implement technology solutions to solve event delivery, business process, and data management challenges.
Provide advanced data analysis and reporting to support business unit objectives and decision-making.
Improve SOPs and implement systems to standardize operations and improve workflow efficiency while maintaining a people-first approach.
Own end-to-end project budgets, delivering precise financial forecasting, risk mitigation, and comprehensive post-project ROI analysis.
Respond flexibly to ad hoc project requests as needed.
Develop integrated communications strategy and lead production teams for project marketing.
Design, edit, and oversee brand-aligned artwork and promotional collateral, maintaining strict adherence to corporate communication standards.
Develop robust project proposals, including feasibility models, comparative analyses, and executive presentation decks.
Collaborate with external partners to support shared objectives and strengthen strategic relationships.