Director of Product, UPS Digital

UPS

17h

About The Position

This is a senior product leadership role responsible for owning and growing a portfolio of SaaS and technology products designed to optimize the ecommerce experience for merchants. The Director of Product will lead cross-functional product pods — spanning engineering, design, and data — from strategy through delivery, with full accountability for product outcomes and commercial performance. This role is ideal for a product leader who thrives in both build and scale modes: someone equally comfortable standing up net-new products, running structured PMF experiments, and driving an established product toward aggressive revenue targets. The portfolio carries a $20M revenue goal, and the Director will be expected to own that number — from pricing strategy to go-to-market to customer retention. A working knowledge of AI and experience developing AI-enabled products is expected. This leader will identify where AI can create differentiated value in the merchant ecommerce journey and partner with data science and engineering to bring those capabilities to market. This is a people leader role. The Director will manage and develop a team of Product Managers, build a high-performing product culture, and serve as a strong voice in cross-functional and executive conversations.

Requirements

Bachelor's degree in Business, Computer Science, Engineering, or a related field
8+ years of product management experience
at least 3 years leading product at the director level or equivalent
Proven track record of owning and scaling SaaS or technology products, with direct accountability for revenue targets ($10M+)
Hands-on experience with new product development — including PMF testing, customer discovery, and zero-to-one product builds
Demonstrated experience with AI/ML product development — comfortable partnering with data science and engineering to define, build, and launch AI-enabled features
Strong cross-functional leadership experience, including leading engineering and design pods in an agile environment
Executive-level communication skills; able to influence without authority and represent the product as a strategic business driver
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

MBA or advanced degree preferred
Experience in ecommerce, merchant-facing platforms, or adjacent commerce/logistics technology strongly preferred
Familiarity with modern product frameworks (dual-track agile, continuous discovery, jobs-to-be-done, etc.)

Responsibilities

Provides expertise in financial and market analysis, and develops and implements corporate and business-level strategies in accordance with that analysis.
Anticipates strategic issues and ensures that all stakeholders' behaviors are aligned with the strategy.
Participates in decision-making regarding the organization's strategic direction, ensuring that decisions are cost-conscious and produce the desired ROI.
Shapes long-term portfolio strategy across both new and existing products, identifying adjacency growth opportunities within the merchant ecommerce space.
Leads structured product-market fit (PMF) testing for new products — including hypothesis definition, customer discovery, and iterative validation — before committing to full-scale investment.
Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two-way communication, and delivers value to business partners.
Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results.
Develops trust and influence among key business partners.
Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.
Shapes executive decisions and positions the product portfolio as a strategic driver — translating product performance into business narratives that resonate at the leadership level.
Owns revenue targets and business case integrity across the portfolio, with a direct line of accountability to a $20M revenue goal.
Balances growth, margin, and long-term value creation; influences pricing strategy and investment decisions.
Anticipates future-state business needs and develops rationale for investing in new products or capabilities to meet long-term objectives.
Leads others to develop alternative approaches and solutions and applies various analytics to assess the viability of each option.
Presents business cases for change to executive leadership and negotiates for investment (e.g., time, resources, funding) in recommended solutions.
Leads the identification, design, and delivery of AI-enabled product capabilities across the merchant ecommerce portfolio — including intelligent recommendations, predictive analytics, and workflow automation.
Partners with data science and engineering to define AI product requirements, evaluate model performance, and bring AI features to market responsibly and at scale.
Stays current on the evolving AI landscape — including LLMs, agentic workflows, and emerging tooling — to inform roadmap decisions and maintain competitive positioning.
Leads agile product pods comprising engineering, design, and data functions — setting clear priorities, removing blockers, and maintaining a healthy delivery cadence.
Coaches PMs and ensures team alignment across the portfolio; builds a high-performing product culture and develops future product leaders.
Holds teams accountable for successfully implementing process improvement and product delivery initiatives.
Compares overall product and business performance pre- and post-launch to assess impact and drive continuous improvement.
Ensures complex technical communications are crafted with non-technical audiences in mind; coaches others on how to simplify terminology and use visual aids to describe concepts.
Ensures the right processes and practices are in place to support clear, consistent communication of technical information across the business and externally.
Consistently delivers emerging technical information in engaging ways to external stakeholders, expertly explaining complex concepts in universally understandable terms.
Reviews high-level milestones for projects or programs and ensures mitigation plans are in place for identified risks or when other issues arise.
Keeps key stakeholders apprised of project or program risks; handles difficult decisions and communications when timelines cannot be achieved.
Reviews information on resource usage across projects or programs and plans for future requirements and investments at the business unit level.