Director of Product, Clover R&D

Clover Health

1d•$207,000 - $270,000•Remote

About The Position

Clover is hiring a Director of Product to build and lead the product function within its new R&D organization. Reporting directly to the CTO, the role spans health-plan, care-services, and corporate technology. This is a player-coach position: the Director will personally tackle difficult product questions while developing a small, flat team of product managers and embedded product operations staff. The role leads product craft across R&D and draws on expertise from Counterpart, Clover’s separate technology subsidiary. Product missions and capacity will evolve with business needs and evidence. The Director will work with empowered engineers who engage directly with users, exercise product judgment, and own technical execution. The role requires distinguishing between work that engineers and operating owners can advance directly, defined outcomes that benefit from product management, and ambiguous opportunities that require deeper product or design discovery. The preferred approach is to build the simplest useful system and iterate quickly. The Director will hire, coach, and develop the product team; establish a culture of measurable incremental progress, clear communication, and AI-forward productivity; understand member and operational journeys; select and shape focused product missions; and use research, data, experiments, and prototypes to guide decisions. The role also develops embedded Product Operations, clarifies ownership across shared journeys and capabilities, and partners with product, clinical, engineering, and operating leaders. Engineering retains responsibility for technical delivery and readiness, while operating owners accept resulting workflows. In the first 90 days, the Director is expected to understand initial member and operational journeys, select focused missions with partners, clarify where teams can advance directly, personally advance a difficult product question, coach initial PM work, and establish credible evidence from an improvement or experiment. Within six months, PMs should independently advance their missions, senior discovery should produce focused projects or supported decisions to defer or stop, and shipped changes should be in use and linked to measurable improvements in member experience, operational effectiveness, or unit economics.

Requirements

Experience leading and developing product managers while remaining personally involved in discovery, prioritization, and difficult product decisions.
Experience building or substantially shaping a product function and comfort starting with a small team and an evolving remit.
Experience improving products used in real operational workflows and connecting software, human work, business economics, and adoption.
Heavy personal use of AI, a practical understanding of its capabilities and limitations, and strong hypotheses about its future.
Technical fluency in systems, APIs, data, and AI behavior.
Ability to independently investigate an idea, build and test a prototype, and run a bounded experiment using AI.
Ability to understand architectural implications of products being designed.
Ability to distinguish promising observations from evidence strong enough to act on.
Ability to work effectively with engineers who exercise broad judgment and operating leaders who own their businesses.
Ability to build trust through direct relationships and clear decisions.

Responsibilities

Build and develop the product team by hiring, giving direct feedback, coaching research and measurement, and strengthening team members’ judgment.
Establish a product and engineering culture focused on incremental progress toward measurable outcomes, clear stakeholder communication, and AI-forward productivity.
Understand member journeys across health plans and clinical operations by observing work, reviewing interactions and data, and connecting technology problems to member and staff needs.
Choose focused product missions with business and engineering partners, determine where dedicated product attention is useful, and match assignments to the level of uncertainty.
Establish baselines, define success, test assumptions, and change course when evidence warrants it.
Personally investigate ambiguous opportunities and turn them into clear problems, evidence of value, plausible approaches, and useful first delivery or learning milestones.
Develop an embedded Product Operations function that connects frontline observation, testing, training, and adoption to product and engineering decisions.
Partner with product leaders in other organizations, Special Project Leads, clinical leaders, and operating owners, clarifying ownership across shared journeys and capabilities.
Use AI to investigate ideas, build and test prototypes, and run bounded experiments; verify outputs and use findings to choose next steps.
Work with engineering and operating owners to move promising experiments into production, while engineering owns technical delivery and readiness and operating owners accept resulting workflows.
Personally remain involved in discovery, prioritization, and difficult product decisions while leading and developing product managers.
Use research, data, and experiments to make decisions and assess the strength of evidence.