Director of Product Technical Services, Americas
About The Position
As the Director, Technical Support Excellence – Building Management Systems (BMS), you will lead the global strategy, transformation, and execution of Honeywell’s technical support organization. In this role, you will drive the development of a world-class customer support function that delivers exceptional customer experiences, accelerates product issue resolution, and enables successful product launches. You will partner closely with Engineering, Product Management, Quality, Service, Sales, and Finance to establish scalable support processes, improve operational performance, and drive continuous improvement across the organization. The ideal candidate will combine strategic leadership, operational excellence, customer advocacy, and talent development to build a high-performing global technical support organization that supports business growth and customer success. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Requirements
- Strategic leadership
- Operational excellence
- Customer advocacy
- Talent development
Responsibilities
- Lead the global strategy, transformation, and execution of Honeywell’s technical support organization.
- Drive the development of a world-class customer support function.
- Deliver exceptional customer experiences.
- Accelerate product issue resolution.
- Enable successful product launches.
- Partner closely with Engineering, Product Management, Quality, Service, Sales, and Finance to establish scalable support processes.
- Improve operational performance.
- Drive continuous improvement across the organization.
- Combine strategic leadership, operational excellence, customer advocacy, and talent development to build a high-performing global technical support organization that supports business growth and customer success.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
