Director of Product, Payments and Financial Infrastructure

OrthoFi•Quinte West, ON

1d•Hybrid

About The Position

OrthoFi is seeking a Director of Product to lead their Payments and Financial Infrastructure domain. This role reports to the VP of Product and is responsible for the product strategy related to customer payment collection and optimizing the payment infrastructure for reliability and efficiency at scale. The position involves managing complex payment flows, including recurring patient payments, disbursements to practices, and financing partner relationships. The ideal candidate will see the complexity of this payment environment as an opportunity for improvement, enhancing systems and patient experiences to ensure successful payment completion and optimizing the underlying infrastructure. The domain encompasses patient accounts receivable, collections tooling, patient payment plan experience, payment processing, practice billing, and lender interoperability. The Director will own product strategy, drive outcomes, and partner with Finance and other product domains. They will lead a team as both a strategic leader and a hands-on practitioner.

Requirements

7+ years of product management experience.
3+ years of team leadership experience.
Experience owning a domain end-to-end and driving strategy that moved a meaningful business outcome in a SaaS environment at $20M+ ARR or equivalent scale.
A history of going deep on important work and improving output through hands-on involvement.
Proven track record of making Product Managers better through coaching and direct feedback.
Fluency with the mechanics and economics of payment processing beyond consumer-facing transaction flows, including reconciliation, chargeback management, payment method optimization, vendor relationships, and margin strategy.
Experience evaluating and working with payment facilitator models and third-party payment processors to optimize collection outcomes, cost structure, and reliability at scale.
Experience owning product work focused on improving collection rates, reducing payment failure, and building tools and experiences for recurring payment obligations.
Understanding that collections is as much a user experience problem as an operational one.
Ability to clearly and successfully represent your domain independently to senior leadership and key partners, including Finance and external vendors.
Genuine AI fluency: uses AI actively in their own work and thinks clearly about where AI creates compounding leverage and where it is the wrong tool.
Relevant industry experience, particularly in healthcare, consumer lending, subscription services, or adjacent spaces where payment completion and customer experience are critical.
Must be authorized to work in the United States.
Company is unable to provide sponsorship for workers.

Nice To Haves

Experience bringing greater coherence to a platform portfolio with distinct architectures.

Responsibilities

Define and own the product vision, outcome targets, and roadmap for Payments and Financial Infrastructure.
Coordinate across product domains and functional partners.
Assess vendor relationships and market options.
Be accountable for business results including patient collection rates, payment margin, reliability, and operational efficiency.
Lead and develop a team of product managers, setting clear goals, giving direct feedback, and promoting professional growth.
Foster a high-performing culture.
Model rigorous product work on key initiatives, including writing briefs and shaping discovery.
Lead the team through the full product development lifecycle: discovery, delivery, GTM, and measurement.
Set the standard for rigorous product discovery that tests assumptions before committing to build.
Work closely with Finance, Operations, Engineering, and Customer Success.
Own the strategic relationship with payment processing vendors and maintain productive partnerships with financing partners.
Represent the domain credibly and independently to executive leadership.
Bring external perspective back into the strategy.
Identify where intelligent solutions create leverage over rules-based approaches.
Push the team to use AI in their work and in what they build.
Identify opportunities for applied intelligence to surface patterns, predict outcomes, and optimize decisions in payment transactions.
Shape the direction of AI implementation in patient collections and payment infrastructure.