Director of Product Management (Compliance Products)

J. J. Keller & Associates, Inc.•Neenah, WI

1d•Hybrid

About The Position

J. J. Keller is seeking a Director of Product Management to lead the strategy, growth, and success of J. J. Keller’s Compliance Products portfolio while overseeing our Customer Care function. As Director of Product Management, you will drive product innovation, customer satisfaction, and portfolio profitability by leading the full product lifecycle—from strategy and development to launch and optimization. This highly visible leadership role partners across Product Management, Customer Care, Sales, Marketing, Operations, Engineering, and Supply Chain to deliver customer-focused solutions that meet market needs and support long-term business growth. You'll lead high-performing teams, shape product roadmaps, champion the voice of the customer, and influence key business decisions that drive results. If you're a strategic product leader passionate about innovation, customer experience, and developing teams, this is an opportunity to make a significant impact in a growing, mission-driven organization.

Requirements

Bachelor's degree in Marketing, Business or a Technology field.
10+ years of experience in a product management (including owning product strategy, development, and delivering across multiple portfolios) with consumer products or business supplies products.
5+ years of experience in a leadership role.
Experience working with sales, marketing, client service and operations teams on new product launches or line extensions.
Ability to develop and implement growth plans and programs.
Strong verbal and written communication skills.
Strong organizational and time management skills.
Excellent understanding of product management processes and methodologies.
Solution and team oriented, with the ability to lead and influence others.
Ability to work with diverse, cross-functional teams throughout the organization.
Knowledge of complex Sales processes related to technology-based products or services.

Responsibilities

Leads, develops and coaches associates across Product Management and Customer Care functions through direct and indirect leadership.
Provides clear expectations, feedback and recognition
Participates in the hiring/selection process
Writes and conducts performance evaluations and progress reports
Handles associate relations issues
Delivers results in line with the following key metrics/accountabilities: Strategic planning for product and service roadmaps, On time and quality delivery of new product and service offerings, Establishing product and subscription service pricing, Revenue and gross margin objectives, Associate retention, Budget control, Customer satisfaction, service level attainment, and retention
Performs customer / market needs analysis and manages the existing assigned lines by delivering products that address those needs
Develops and manages processes that transform business requirements into detailed product requirements and leads cross functional teams in product definition and design
Collaborates with internal stakeholders and Innovation team on the creation of a product roadmap for all Compliance Products lines
Manages the delivery of new products until production is stable and able to be transitioned to standard manufacturing, sourcing, and supply chain teams
Participates in Corporate planning initiatives to support new and existing market opportunities
Translate customer insights from Customer Care into product improvements, roadmap priorities, and product strategy decisions
Identifies systemic customer issues and drives cross-functional resolution with Product, Operations, and Supply Chain
Delivers responses to Requests for Proposal (RFP) and special pricing agreements that establish an appropriate tension between profitability and competitiveness
Partners with Sales channel leaders on the negotiation of pricing, terms and conditions and other key agreement components
Leads the business unit quality function with emphasis on customer satisfaction through product conformance and ISO 9001:2015 compliance
Oversees the maintenance, optimization, and lifecycle management of product designs conducted by the business unit engineering team
Collaborates with Manufacturing and Distribution on new product introduction, product obsolescence, and process improvement initiatives
Represents J. J. Keller at industry and market events to promote assigned products
Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensures that staff follows these same guidelines
Manages expenses in line with departmental budgets and corporate business conditions
Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy and safe workplace.