Director of Product Management

ClarisHealth•Franklin, TN

10h

About The Position

We are seeking a seasoned Director of Product Management to define and drive the strategic direction of our product portfolio while building a high-performing, disciplined product management function. This leader owns the “why” and “what” of the product — setting vision, shaping strategy, and defining customer and business value. They will play a critical role in transforming ClarisHealth from a customer-led organization to a product-led company, where deep customer insight informs proactive, outcome-driven innovation. This role operates in close partnership with the VP of Product Delivery, who owns execution through Product Owners, Delivery, and supporting functions. Together, these leaders ensure strong alignment between strategy and execution, while maintaining clear accountability and role clarity across the organization. About ClarisHealth ClarisHealth, based in Nashville, Tenn., provides health plans and payers with a better way to drive claims payment accuracy. Its proprietary, A.I.-powered enterprise technology platform Pareo® allows health plans across the U.S. to reduce manual work, gain insights into operational performance across lines of business, and accelerate their strategy to overpayment prevention – at a significantly reduced cost. Company Culture Our company values help everyone move in alignment toward this mission. We are … Compassionate. We practice servant leadership, encourage inclusion and engagement, and actively acknowledge and celebrate each other’s contributions. Communicators. We listen first with an emphasis on understanding. We seek solutions to problems, and practice radical candor with positive intent. Challengers. We get the right stuff done right, create clarity from complexity, take accountability and ownership, and we challenge ourselves daily. ClarisHealth embraces a supportive working culture of creativity and innovation internally termed “Got Your Back.” We live out this #GYB spirit every day by working together with team members, clients, and other partners to achieve shared goals. For more information about ClarisHealth and our culture, please visit us at https://www.clarishealth.com/careers/ . Other Applicants must be currently authorized to work in the United States on a full-time basis. ClarisHealth is not able to sponsor applicants for work visas. EOE, including Disability/Veterans; anyone needing accommodation to complete the interview process should notify the People Operations team.

Requirements

Bachelor’s degree in Business, Marketing, Computer Science, or a related field required; MBA or advanced degree preferred.
8+ years of progressive product management experience, with at least 3 years in a senior or director-level role leading both product strategy and a team of product managers.
Deep mastery of product management principles, frameworks, and best practices — with a proven record of building and scaling product management functions, not just individual products.
Certification in Pragmatic Institute (Product Management or Beyond Requirements level preferred), or equivalent strategic product management training — with demonstrated ability to apply these frameworks organizationally, not just individually.
Proven experience with Agile methodologies and product management tools such as Jira, Aha!, Miro, Productboard, or similar.
Background in healthcare, payment integrity, or other regulated industries required — able to navigate complex compliance and operational environments.
Visionary and strategic thinker with strong business acumen — able to connect product decisions to organizational outcomes and articulate a bold, inspiring product point of view to executives, customers, and the broader team.
Exceptional communication, presentation, and stakeholder management skills, comfortable engaging with both executive and technical audiences.
Demonstrated ability to build and develop product managers directly, and to elevate product management capability indirectly across cross-functional teams — creating alignment, shared language, and a culture of outcome-driven execution.
Proficiency in data-driven decision making, leveraging metrics, customer insights, and market data to set direction and measure success.
Excellent organizational, prioritization, and delivery management capabilities in fast-paced environments.
Proven track record building product management functions from the ground up or at a critical inflection point — including process design, team development, and cultural transformation — not just delivering individual products.
Embodies ClarisHealth values: Compassionate, Communicator, Challenger
Promotes a culture of collaboration, learning, and continuous improvement
Thrives in a high-accountability, team-oriented environment
Brings curiosity, adaptability, and a forward-looking mindset, including enthusiasm for AI-driven innovation

Nice To Haves

MBA or advanced degree preferred.
Certification in Pragmatic Institute (Product Management or Beyond Requirements level preferred), or equivalent strategic product management training

Responsibilities

Define and communicate a clear, compelling product vision aligned to company goals and market opportunities (0–18 month horizon)
Own the product roadmap, ensuring alignment to strategic objectives, regulatory considerations, and customer needs
Translate business objectives into actionable product initiatives with clear success metrics
Develop business cases for new investments, including value propositions, ROI, and measurable outcomes
Establish a strong point of view on market direction, positioning Pareo as a category-defining platform
Build, lead, and develop a high-performing team of Product Managers through coaching, feedback, and career development
Establish and continuously refine a product management operating model, including: Clear role definitions (PM vs. PO vs. Delivery), Decision rights and governance, Standardized frameworks for discovery, prioritization, and roadmap management
Define and implement a PM competency model and career ladder to scale talent and performance
Drive consistency, clarity, and accountability in how product management is practiced across the organization
Lead the transition from a reactive, customer-request-driven model to a proactive, product-led approach
Establish product discovery as a core discipline (customer research, JTBD, data-driven insights)
Partner with Sales and Customer Success to evolve how customer input is captured and used — from requests to insights
Define and track product-led growth metrics (adoption, retention, expansion) to guide investment and validate strategy
Educate stakeholders on product-led principles and reinforce adoption across the organization
Partner closely with the VP Product Delivery to ensure alignment between product strategy and execution capacity
Provide clear strategic direction, priorities, and outcomes to enable effective delivery planning and sequencing
Collaborate with Product Owners and Delivery leadership to ensure: Strategy is translated into executable work, Trade-offs are made intentionally across scope, timeline, and value, Feedback loops from delivery and adoption inform ongoing strategy, Support a healthy operating model that maintains clear separation of concerns while fostering strong collaboration
Serve as a key liaison between executive leadership, product teams, and client-facing functions
Partner with Engineering, Operations, and Growth to align on priorities and outcomes
Collaborate with Marketing and GTM teams to articulate product value and differentiation
Foster a collaborative environment grounded in transparency, accountability, and shared outcomes
Define and monitor product OKRs and KPIs tied to business outcomes
Use data and customer insights to continuously refine strategy and prioritization
Lead post-launch evaluations to measure impact and inform future investment decisions
Champion deep customer understanding as a driver of innovation — not a backlog of requests
Monitor market trends, competitive dynamics, and regulatory changes to proactively shape strategy
Identify unmet needs and emerging opportunities to drive differentiated product development

Benefits

Medical, Dental, and Vision Insurance
401(k) with Matching and Immediate Vesting
Company-Paid Short-Term Disability (STD)
Company-Paid Personal Financial Advising
New Hire Stipend
Pet Insurance Options
9 company holidays plus 2 floating holidays
Virtual Counseling and Telemedicine
Paid Parental Leave
4 weeks of vacation beginning accrual on day one, plus 1 additional week for wellness.
Professional Development Stipend