Director of Product Management

Vibes•Chicago, IL

8h•$175,000 - $195,000•Onsite

About The Position

Vibes is seeking a Director of Product to lead the next chapter of their Platform. This role involves stewarding a current revenue-generating platform and driving a transformation towards AI-native product experiences. The future vision includes reimagining campaign creation, personalization, and audience workflows with an intelligent system where AI handles more tasks, allowing marketers to focus on strategy and outcomes. The Director of Product will own this transformation, setting the vision and strategy for AI-native capabilities while ensuring the existing platform's reliability. This central leadership role partners with the Executive Team, Engineering, Design, Data Science, Customer Success, Sales, and Marketing. It is ideal for a product leader who enjoys building new things in established contexts, influencing change, and translating vision into a roadmap. The position is based in Chicago and reports to the SVP of Product.

Requirements

8–12 years of Product Management experience, including direct ownership of a meaningful product area shipped to external customers.
At least 4–5 years managing teams.
Experience leading product in an established, customer-facing platform with an active enterprise install base, and a track record of driving meaningful evolution without disrupting existing customers.
Demonstrated ability to hold both near-term customer commitments and longer-horizon innovation investments as complementary parts of a single product strategy.
History of shipping products that solve real problems for professional users in B2B SaaS, enterprise software, or prosumer tools.
Familiarity with marketing technology, CRM, customer engagement, or messaging platforms (mobile messaging, email, push, or similar adjacent categories).
Deep comfort working on products informed by data science or machine learning, including an understanding of what these systems can and cannot do, how to scope them, and how to communicate their value and limitations to customers.
Strong product instincts for AI-native workflow tools, including how to design for augmentation vs. automation and when to keep humans in the loop.
Exceptional written and verbal communication; able to move fluidly from board-level narrative to engineering-level detail.
Customer-obsessed and genuinely curious about the marketer's job.
Visionary about the future of AI in marketing technology while pragmatic about the realities of operating an enterprise platform.
Strong leader who builds high-trust, high-performance, collaborative environments, and creates clarity in complex, multi-stakeholder environments.

Nice To Haves

Experience with SMS, MMS, RCS, Mobile Wallet, push notifications, or other mobile engagement channels.
Hands-on exposure to AI- or ML-driven product features such as send-time optimization, content personalization, predictive segmentation, or recommendation systems.
Background in products serving retail, restaurant, financial services, hospitality, or other consumer-facing industries supported by enterprise marketing platforms.

Responsibilities

Own the product strategy and roadmap across the Platform, setting direction for both the AI-native product layer and the underlying platform capabilities.
Define and champion the vision internally and externally, translating it into a phased sequence of bets that compound over time.
Establish and track success metrics across adoption, marketer productivity, AI feature performance, and downstream campaign outcomes.
Align roadmap priorities with business strategy, balancing near-term customer commitments with longer-horizon innovation investments.
Serve as the senior product voice for mobile marketing professionals, maintaining deep fluency in their workflows, measurement frameworks, and evolving expectations.
Build high-trust relationships directly with Vibes customers to accelerate product development.
Partner with Customer Success, Customer Care, and Sales leadership to identify patterns and ensure investment in product enhancements.
Create organizational conditions to turn operational feedback into meaningful product investments.
Lead the AI strategy, defining what it means for the platform to be AI-native and setting the agenda for intelligence embedding.
Partner with Data Science and Engineering leadership to identify, scope, and deliver AI- and automation-led capabilities.
Build a culture of experimentation to validate automation's impact and scale what works.
Lead and influence a cross-functional team across Product, Engineering, Customer Success, and Sales, creating clarity on priorities and raising the bar on craft.
Model and reinforce strong execution discipline: clear requirements, predictable delivery, data-informed decisions, and crisp post-launch evaluation.
Communicate strategy, progress, tradeoffs, and risks clearly to senior leadership, cross-functional partners, and key customers.
Partner at the leadership level with Engineering, Design, and Data Science to bring the product strategy to life.
Coordinate across adjacent product teams within the Vibes ecosystem for cohesive experiences.
Partner with Marketing, Customer Success, and Customer Care to ensure successful launches and customer adoption.