Director of Product Management - Program Operations - Remote

UnitedHealth Group•Eden Prairie, MN

8d•$159,300 - $273,200•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Director of Product Management – Program Operations will lead the strategy, vision, and execution for the Program Operations business within the State Government portfolio. This leader will be responsible for defining a cohesive product strategy, rationalizing the product portfolio, driving innovation, commercialization, and improving financial performance across a $95M business. The Program Operations business is currently underperforming, and this role will be accountable for aligning product investments with market demand, customer outcomes, and business objectives to restore profitable growth. Working closely with technology, operations, sales, implementation, and client leaders, this individual will ensure the Program Operations product portfolio delivers differentiated value to state agencies while strengthening competitive positioning and long-term sustainability. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. The Director will provide strategic product leadership across solutions including: Provider Management Self-Service – Digital solutions that streamline provider enrollment, credentialing, communications, claims support, and self-service experiences for Medicaid providers Long-Term Services & Supports (LTSS) – Solutions supporting eligibility, enrollment, care coordination, service authorization, and case management for long-term care programs Prior Authorization – Workflow and decision-support solutions that improve authorization efficiency, compliance, and clinical appropriateness Program Integrity – Analytics and workflow solutions that detect fraud, waste, and abuse while improving Medicaid program oversight One Assist – A government-secure, FedRAMP-hosted, cloud-native omnichannel contact center platform supporting constituent, provider, and agency interactions

Requirements

10+ years of experience in State Government, Medicaid, or public sector healthcare technology
7+ years of progressive leadership experience leading strategic initiatives that drive business growth, market expansion, customer success, portfolio optimization, or commercialization
Experience leading business, solution, or product portfolios with responsibility for financial performance, revenue growth, margin improvement, or business outcomes
Solid understanding of Medicaid operations, including provider management, LTSS, prior authorization, program integrity, and/or government contact center solutions
Demonstrated ability to translate customer, regulatory and market needs into strategic priorities, investment decisions, and measurable business outcomes
Proven solid financial and business acumen with experience developing business cases, prioritizing investments, and evaluating business and product performance
Proven ability to influence and align cross-functional leaders across technology, operations, sales, client organizations, and product
Proven excellent executive communication, stakeholder management, and strategic planning skills

Nice To Haves

Experience with cloud-native SaaS platforms, FedRAMP environments, and government security requirements
Experience modernizing legacy technology, business, or solution portfolios and leading digital transformation initiatives
Knowledge of state Medicaid programs, CMS regulations, and government procurement processes

Responsibilities

Develop and execute the product vision, strategy, and multi-year roadmap for the Program Operations business
Own the product portfolio strategy and performance, including revenue growth, profitability, customer adoption, and market competitiveness
Evaluate and rationalize existing products and investments to optimize the portfolio and focus resources on the highest-value opportunities
Identify emerging market and product opportunities, customer needs, and strategic partnerships that drive growth, commercialization, and competitive differentiation
Translate customer, regulatory, and market insights into product strategy and investment priorities
Partner with technology and engineering teams to deliver secure, scalable, cloud-based solutions that meet client and regulatory requirements
Collaborate with operations, implementation, sales, and customer leadership to ensure successful product adoption and customer outcomes
Develop business cases, pricing strategies, commercialization plans, and investment recommendations for new and existing offerings
Establish product governance, performance metrics, and KPIs to measure customer value, business performance, and financial outcomes
Serve as the executive product leader for the Program Operations business, aligning cross-functional teams around a common vision and strategic priorities