Director of Product Management, Infrastructure and Operations

Symetra • ,

12d • $171,300 - $285,600 • Hybrid

About The Position

In this role, you will lead a unified product strategy across the organization, aligning cross-team efforts and driving clear, actionable roadmaps. You’ll mentor and develop a high-performing product team while partnering closely with developers and engineers as your primary customers. Operating at the intersection of infrastructure and operations, you’ll use your technical fluency and leadership to influence partners, build strong cross-functional relationships, and create clarity and momentum in a complex environment.

Requirements

• High school diploma (required), plus a Bachelor's degree in a related field.
• 12–15 years of cumulative, relevant experience in product management, infrastructure, and/or engineering environments
• Deep expertise in AWS and strong knowledge of the engineering and infrastructure landscape
• Experienced in building structure and processes in evolving environments
• Skilled at creating and refining user stories, with a clear understanding of what drives organizational value
• Proven people leader with experience directly managing a team
• Straightforward and transparent communicator who provides clear, direct feedback
• Self-aware—confident in areas of expertise and comfortable asking questions when needed
• Detail-oriented with a strong focus on quality and execution
• Data-driven decision maker who uses insights to guide priorities and outcomes

Nice To Haves

• Some minimal annual travel required (for people manager roles only)

Responsibilities

• Lead strategy and execution across a portfolio of products, aligning with customer needs and business goals
• Connect initiatives across teams into a cohesive strategy with clear priorities and roadmaps
• Partner with cross-functional and executive leaders to shape product direction and deliver outcomes at scale
• Establish and evolve product management best practices across teams
• Manage, coach, and support product managers to drive strong, shared outcomes
• Leverage customer insights and performance data to inform prioritization and continuous improvement
• Bring domain expertise in infrastructure and operations to guide product decisions
• Collaborate closely with developers and engineers, bridging business, platform, and technical needs
• Build strong relationships and influence across teams to drive alignment and execution in a fast-paced environment

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan with immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Company matching for community contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Director