Director of Product Management - Health Care

Transact Campus • Atlanta, GA

1d • Onsite

About The Position

Illumia is an industry leader in bringing integrated technology solutions to education, healthcare, and business campuses worldwide, built on the collective expertise of Transact Campus + CBORD. The company focuses on pioneering the art of experience across the communities it serves, aiming to improve lives through mission-critical work. Illumia strives for the best customer experience by serving its user community and fosters a culture of integrity, respect, and continuous personal development, driven by an entrepreneurial spirit, creativity, innovative problem-solving, and learning agility. The Director of Product Management is a senior product leader within a product group, acting as a player-coach. This role involves setting the strategic context for product squads, leading a team of Product Managers and Associate Product Managers, and serving as the primary product voice to business leadership and executive stakeholders. It emphasizes discovery-led product practice, coaching, and owning outcomes rather than just output across focused product squads.

Requirements

• 7+ years of product management experience, including significant time as a PM on an empowered, discovery-led team
• Experience leading or mentoring other Product Managers; demonstrated ability to coach rather than direct
• Track record of defining product strategy, not just executing on roadmaps
• Humble: They lack excessive ego or concerns about status
• Hungry: They are always looking for more — more things to do, more to learn, more responsibility to take on
• Smart: They have common sense about people, dealing with others in the most effective way, and picking up on the needs and feelings of others

Nice To Haves

• Familiarity with the SVPG Product Operating Model strongly preferred
• Experience with SaaS products in institutional, enterprise, campus, healthcare, or regulated environments preferred

Responsibilities

• Set the strategic context that empowers squads to make great decisions independently
• Lead a team of Product Managers and Associate Product Managers
• Serve as the primary product voice for their group to business leadership and executive stakeholders
• Own outcomes — not output — across a set of focused product squads
• Develop and maintain the product strategy for the group in partnership with the CPO, business leadership, and relevant General Managers
• Define and own the team topology within the group: what each squad owns, how ownership is carved, and how dependencies are minimized
• Set quarterly team objectives, ensuring each squad has a clear problem, a defined measure of success, and the strategic context to pursue it
• Serve as the primary product voice for the group to business leadership, sales, customer success, and executive stakeholders
• Own the intake process for feature and capability requests — frame requests as problems before they reach squads
• Partner with the relevant GM to ensure program management and delivery milestone tracking are handled outside the product organization
• Maintain a dotted-line relationship with integration certification roles in Engineering
• Coach Product Managers on discovery methodology, outcome thinking, and the habits of strong product management
• Hold the hiring bar for PM and APM roles; identify and develop Associate Product Managers with PM-track potential
• Model the behaviors the product organization is building: customer proximity, intellectual honesty, and comfort with uncertainty
• Monitor cross-squad dependencies and surface sequencing risks before they become delivery blockers
• Ensure each squad has the instrumentation to know whether it is moving its key results

Benefits

• Flexible time off to include paid holidays and volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed