Director of Product Management - Health Care

Transact Campus • Atlanta, GA

1d • Onsite

About The Position

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work. The Director of Product Management is the most senior product leader within a product group — a player-coach who has been a strong individual PM and is ready to multiply that capability across a team. This role sets the strategic context that empowers squads to make great decisions independently, leads a team of Product Managers and Associate Product Managers, and serves as the primary product voice for their group to business leadership and executive stakeholders. This is not a program management role or a roadmap-management role. It is for someone deeply grounded in discovery-led product practice, capable of coaching others toward the same standard, and ready to own outcomes — not output — across a set of focused product squads.

Requirements

• 7+ years of product management experience, including significant time as a PM on an empowered, discovery-led team
• Experience leading or mentoring other Product Managers; demonstrated ability to coach rather than direct
• Track record of defining product strategy, not just executing on roadmaps
• Humble: They lack excessive ego or concerns about status
• Hungry: They are always looking for more — more things to do, more to learn, more responsibility to take on
• Smart: They have common sense about people, dealing with others in the most effective way, and picking up on the needs and feelings of others

Nice To Haves

• Familiarity with the SVPG Product Operating Model strongly preferred
• Experience with SaaS products in institutional, enterprise, campus, healthcare, or regulated environments preferred

Responsibilities

• Sets the strategic context that empowers squads to make great decisions independently
• Leads a team of Product Managers and Associate Product Managers
• Serves as the primary product voice for their group to business leadership and executive stakeholders
• Owns outcomes — not output — across a set of focused product squads
• Develop and maintain the product strategy for the group in partnership with the CPO, business leadership, and relevant General Managers
• Define and own the team topology within the group: what each squad owns, how ownership is carved, and how dependencies are minimized
• Set quarterly team objectives, ensuring each squad has a clear problem, a defined measure of success, and the strategic context to pursue it
• Serve as the primary product voice for the group to business leadership, sales, customer success, and executive stakeholders
• Own the intake process for feature and capability requests — frame requests as problems before they reach squads
• Partner with the relevant GM to ensure program management and delivery milestone tracking are handled outside the product organization
• Maintain a dotted-line relationship with integration certification roles in Engineering
• Coach Product Managers on discovery methodology, outcome thinking, and the habits of strong product management
• Hold the hiring bar for PM and APM roles; identify and develop Associate Product Managers with PM-track potential
• Model the behaviors the product organization is building: customer proximity, intellectual honesty, and comfort with uncertainty
• Monitor cross-squad dependencies and surface sequencing risks before they become delivery blockers
• Ensure each squad has the instrumentation to know whether it is moving its key results

Benefits

• Flexible time off to include paid holidays and volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 251-500 employees