Director of Product Management, Enterprise Experience

GEICO • Bethesda, WA

2d • $153,750 - $256,250 • Hybrid

About The Position

GEICO is seeking a Director of Product Management, Enterprise Experience (IC role) to define and drive the enterprise product strategy for Enterprise Experience platforms across GEICO. This role spans AI-enabled experiences, workplace productivity, collaboration tools, device platforms, and associate-facing applications. The leader will be responsible for translating enterprise priorities around productivity, AI adoption, workplace modernization, and platform reliability into a cohesive, scalable product strategy, ensuring delivery teams are aligned and executing against measurable outcomes. This role will bridge product, engineering, data, and business teams, acting as the voice of the associate experience while managing prioritization, alignment, and execution across a complex portfolio of enterprise platforms including AI agents, enterprise search, collaboration tools, device ecosystems, and support experiences. This position will ensure enterprise initiatives are prioritized, sequenced, and embedded into product roadmaps and platform architectures, enabling delivery teams to execute effectively and at scale.

Requirements

• 12+ years of experience in product management leadership, platform strategy, or enterprise technology delivery
• Proven experience owning large-scale, multi-product portfolios across enterprise platforms
• Demonstrated success scaling AI-driven products or enterprise digital experiences
• Strong experience with: Enterprise SaaS ecosystems (M365, Slack, Zoom, SharePoint), AI platforms, analytics, and data-driven product development, End-user computing, device platforms, or IT service ecosystems
• Track record of driving roadmap alignment across multiple engineering teams
• Strong ability to influence in complex, matrixed organizations and drive executive-level alignment
• Exceptional stakeholder management and communication skills
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field required

Nice To Haves

• Experience building AI-enabled enterprise platforms and agentic workflows
• Familiarity with enterprise search, knowledge management, and productivity tooling
• Background in platform engineering or enterprise experience transformation initiatives
• Experience with product-led transformation in large enterprises
• Advanced education or training in product management, strategy, or technology leadership preferred

Responsibilities

• Define and execute the long-term product vision for Enterprise Experience, aligning with enterprise objectives around productivity, AI adoption, and platform reliability.
• Lead strategy across key domains: AI-powered experiences (e.g. Copilot adoption, AI literacy), Enterprise Search and Associate Portal platforms, Collaboration tools (Slack, Zoom, SharePoint), Device lifecycle, endpoint, and workplace modernization.
• Establish a unified “less tools, more integrated e2e experiences” strategy that reduces friction across enterprise workflows.
• Own and drive a multi-year, cross-platform product roadmap covering: Enterprise AI agentic frameworks and support deflection platforms (e.g., AI scaling and channel integration), Enterprise Search modernization and analytics-driven discovery, Associate Portal transformation and personalization, Device & endpoint platforms including DaaS and ITAM modernization, Collaboration and productivity ecosystems (Slack, Zoom, Copilot).
• Ensure roadmap prioritization is data-driven, balancing Adoption metrics (e.g., Copilot usage, Slack AI adoption), Business impact (e.g., support deflection, productivity gains), and Platform reliability, risk, and delivery constraints.
• Drive AI-forward platform strategy across enterprise experiences, including: Conversational support and automation (Agents and self-help bots, etc.), Embedded AI experiences in collaboration tools, Predictive and workflow AI (e.g., ticket classification, risk modeling).
• Scale AI adoption by partnering with change management and GTM teams to achieve enterprise adoption goals and value realization.
• Lead integration strategy across critical systems including: Slack, Zoom, SharePoint, Workday, Azure IdP, and enterprise data sources.
• Drive development of connected experiences (e.g., search, support, knowledge access, AI assistants) that enable associates to self-serve and reduce workflow friction.
• Promote scalable patterns that unify user experience across enterprise touchpoints.
• Define and operationalize product success metrics, including: Adoption and engagement (Copilot, Slack AI, Search), Productivity gains and time-to-task improvements, Support deflection and cost savings, Platform reliability and experience health.
• Leverage usage analytics (e.g., deflection rates, MAU/DAU, response times) to inform prioritization and continuous improvement.
• Serve as the central intake and prioritization leader for enterprise experience initiatives across business, engineering, and support teams.
• Drive alignment across multiple functions: Engineering, Platform Teams, Finance (e.g., procurement models, cost optimization), Operations and Support organizations, Change management and communications.
• Ensure clarity on ownership, dependencies, sequencing, and delivery outcomes across programs.
• Ensure platforms meet targets for: Availability, latency, and reliability, Security, compliance, and governance (e.g., collaboration retention policies).
• Mitigate execution risks across key initiatives (e.g., ITAM implementation, VDI reliability, platform scaling constraints).
• Provide executive visibility into roadmap health, risks, tradeoffs, and delivery status.

Benefits

• Competitive salary and benefits package
• Opportunity to work with a talented team of engineers, data scientists, and product managers
• Collaborative and dynamic work environment
• Professional development opportunities and training
• Flexible work arrangements and remote work options
• Market competitive compensation
• 401K savings plan vested from day one that offers a 6% match
• Performance and recognition-based incentives
• Tuition assistance
• Mental healthcare
• Fertility and adoption assistance
• In office and remote opportunities
• GEICO Flex program, offering the ability to work remotely for up to four weeks per year

What This Job Offers

• Job Type: Full-time
• Career Level: Director