Director of Product Management - Commerce

Transact Campus • Atlanta, GA

1d • Onsite

About The Position

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide, built on the collective expertise of Transact Campus + CBORD. The company focuses on pioneering the art of the experience across the communities it serves, aiming to improve lives through mission-critical work. Illumia is dedicated to fostering a culture of integrity, respect, and continuous personal development, maintaining an entrepreneurial spirit driven by creativity, innovative problem-solving, and learning agility. The Director of Product Management is a senior product leader and player-coach within a product group, expected to be a strong individual PM capable of multiplying that capability across a team. This role involves setting the strategic context for squads, leading a team of Product Managers and Associate Product Managers, and serving as the primary product voice to business leadership and executive stakeholders. It emphasizes discovery-led product practice, coaching, and owning outcomes rather than just output across focused product squads.

Requirements

• 7+ years of product management experience, including significant time as a PM on an empowered, discovery-led team
• Experience leading or mentoring other Product Managers; demonstrated ability to coach rather than direct
• Track record of defining product strategy, not just executing on roadmaps

Nice To Haves

• Familiarity with the SVPG Product Operating Model strongly preferred
• Experience with SaaS products in institutional, enterprise, campus, healthcare, or regulated environments preferred

Responsibilities

• Set the strategic context that empowers squads to make great decisions independently
• Lead a team of Product Managers and Associate Product Managers
• Serve as the primary product voice for their group to business leadership and executive stakeholders
• Own outcomes — not output — across a set of focused product squads
• Develop and maintain the product strategy for the group in partnership with the CPO, business leadership, and relevant General Managers
• Define and own the team topology within the group: what each squad owns, how ownership is carved, and how dependencies are minimized
• Set quarterly team objectives, ensuring each squad has a clear problem, a defined measure of success, and the strategic context to pursue it
• Serve as the primary product voice for the group to business leadership, sales, customer success, and executive stakeholders
• Own the intake process for feature and capability requests — frame requests as problems before they reach squads
• Partner with the relevant GM to ensure program management and delivery milestone tracking are handled outside the product organization
• Maintain a dotted-line relationship with integration certification roles in Engineering
• Coach Product Managers on discovery methodology, outcome thinking, and the habits of strong product management
• Hold the hiring bar for PM and APM roles; identify and develop Associate Product Managers with PM-track potential
• Model the behaviors the product organization is building: customer proximity, intellectual honesty, and comfort with uncertainty
• Monitor cross-squad dependencies and surface sequencing risks before they become delivery blockers
• Ensure each squad has the instrumentation to know whether it is moving its key results

Benefits

• Flexible time off to include paid holidays and volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed