Director of Product - Employee Management

Fiserv•New York, NY

5d•Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Director of Product - Employee Management What does a great Director of Product - Employee Management do at Fiserv? You will own the end-to-end product strategy and roadmap for all employee-facing tools within the Clover ecosystem. This includes Team Management (permissions/roles), time tracking, scheduling, and payroll, etc. This role requires a unique blend of product strategy and business development acumen. You will not only build native features but also serve as the primary product counterpart for critical strategic partners, including ADP and Homebase. You will determine what we build, how we partner, and create a best-in-class experience for merchants both in the US and internationally.

Requirements

10 years of product management experience.
Strong domain expertise in POS, payments, and SMB software ecosystems.
3 years' experience in employee management software.
Strong technical fluency and ability to participate in architectural and data discussions.
Experience leading large-scale cross-functional product initiatives with measurable business results.
Analytical mindset with the ability to use data for prioritization, performance measurement, and storytelling.

Nice To Haves

Prior experience managing SMB employees
Executive communication and influence skills, with a proven ability to align diverse stakeholders.
Experience with AI led development.

Responsibilities

Define and execute the long-term product vision for Clover’s Employee Management suite.
Translate merchant needs into a cohesive roadmap, balancing native feature development with partner integrations.
Act as a hands-on product owner: writing PRDs, managing backlogs, and working side-by-side with engineering and design to ship high-quality software.
Identify stakeholders and elicit stakeholder needs, pain points, requirements, and priorities.
Help develop trainings, user documentation etc., as needed.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.