Director of Product, Digital Guest Journey

Canary Technologies Corp • New York, NY

2d

About The Position

Canary Technologies is seeking a Director of Product to lead their flagship offering, the Digital Guest Journey. This role is crucial in defining how travelers interact with hotels digitally. The Director of Product will be responsible for the roadmap, evolution, and success of this product, setting the vision, making key decisions, and ensuring it meets partner expectations and delights travelers.

Requirements

• 10+ years of product management experience, with at least 2–3 years in a senior or director-level PM role at an enterprise SaaS company.
• A track record of proactively identifying high-impact problems — not just executing on a roadmap handed to you.
• The ability to narrate a product decision in business terms: what metric moved, what it meant for revenue, margin, or retention, and how you knew it mattered.
• Technical depth to explain how your product works under the hood — not just what it does — and lead conversations with engineers and enterprise clients at the right level of detail.
• Examples of driving cross-functional alignment without organizational authority, and staying personally accountable through launch, onboarding, and early adoption.

Responsibilities

• Own the product strategy and multi-year roadmap for the Digital Guest Journey — defining what gets built, what doesn't, and why.
• Proactively diagnose high-impact opportunities by synthesizing signals from customers, data, sales, and the competitive landscape.
• Maintain direct, ongoing relationships with hotel operators and enterprise clients to shorten feedback loops and sharpen prioritization between formal research cycles.
• Translate product decisions into business narratives connecting product metrics to company-level outcomes including revenue, margin, and churn.
• Lead technical conversations with engineering and enterprise clients with precision, including system architecture, integration dependencies, and trade-offs.
• Drive execution and alignment across engineering, sales, customer success, and design around shared outcomes.

Benefits

• Stock option grant
• Canary Days: Company-wide days off each month for extended weekends or days off.
• Self Improvement Club: Monthly meetings with a budget for personal goal-related purchases.
• Professional Development Chats: Budget to support cross-functional professional development conversations.
• Travel Reimbursement: Stipend for visiting offices in New York, San Francisco, or Dallas.
• Personal Travel Reimbursement: Credit towards stays at hotels that Canary works with.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed