Director of Product Development

Patriot Mobile•Grapevine, TX

About The Position

Patriot Mobile is seeking a hands-on Director of Product Development to lead the strategy, development, launch, and ongoing performance of its device offerings, accessories, insurance and device protection products, financing options, and other value-added products and services. The role identifies and delivers offerings that meet members’ needs, strengthen retention, and generate profitable growth while supporting Patriot Mobile’s mission. It owns the product lifecycle, from evaluating opportunities and negotiating partner terms to coordinating launches, monitoring performance, and improving offerings. The Director also oversees fulfillment to support reliable inventory management, timely delivery, and a positive member experience. The position develops financially disciplined product recommendations, leads cross-functional launch readiness, manages vendor and partner relationships, and plans product transitions that protect continuity and member experience. It oversees product development staff and fulfillment operations, including staffing, inventory coordination, order processing, shipping accuracy, and service levels. The role also maintains coverage and transition plans for critical positions and performs other duties as assigned.

Requirements

Bachelor’s degree and at least seven years of experience in product (the source text is truncated after “product”).
Proven track record in bringing successful products to (the source text is truncated).
Superior verbal and written communication skills.
People skills to provide direction and cooperation to bring new products and services to (the source text is truncated).
Proficiency in Microsoft Office and PC skills, with the ability to navigate multiple systems.
Knowledge of product lifecycle management, including building roadmaps with clear priorities, owners, and measurable outcomes.
Strong financial acumen and ability to build business cases and manage pricing, margin, forecasting, and product economics in partnership with Finance.
Ability to lead cross-functional teams and product launches without direct authority and verify follow-through across departments.
Skill in managing vendor and partner relationships, including negotiating commercial terms, managing renewals, and resolving performance issues.
Ability to anticipate risks, track dependencies and obligations, and escalate concerns early with an impact assessment and recommended action.
Ability to plan product changes that protect the member experience and use performance reporting to identify problems and drive corrective action.
Strong communication, documentation, and decision-making skills, with proficiency in product management and analytics tools.
Must be able to sit or stand for long periods of time, work in cubicle, counter, or desk areas, and lift and move items up to 25 pounds.

Responsibilities

Manage the product lifecycle from research and business case development through launch, improvement, transition, and retirement.
Prioritize offerings based on member needs, market opportunities, profitability, available resources, and company objectives; define owners, milestones, and measurable outcomes.
Develop product recommendations supported by pricing analysis, competitive comparisons, demand forecasts, projected margins, implementation and operating costs, inventory and capital requirements, risk assessments, and contingency plans.
Partner with Finance to evaluate promotional pricing, vendor costs, and actual performance against projections, and recommend adjustments that increase adoption while protecting margins.
Coordinate launch readiness across Technology, Marketing, Sales, Member Services, Finance, Legal, and Operations, including systems, billing, training, member communications, support procedures, and reporting.
Manage vendor and partner relationships, commercial terms, service expectations, renewals, and product changes; establish primary and backup contacts and track deadlines, contractual obligations, dependencies, and partner changes.
Document decisions and handoffs, verify follow-through, and escalate material risks or unresolved issues with an impact assessment and recommended action.
Plan product transitions addressing member communications, required authorizations, billing accuracy, continuity of service or coverage, and support needs.
Work with Finance and Legal to confirm program requirements, licensing, state availability, and partner obligations before implementation.
Partner with Accounting to verify settlements, resolve payment discrepancies, and address outstanding balances or account issues that could disrupt product availability.
Oversee product development staff and fulfillment operations, including staffing, inventory coordination, order processing, shipping accuracy, and service levels.
Maintain coverage and transition plans for critical positions.
Perform other duties as assigned.